Remote Workforce for Medical Contact Centers
By Jeff Forbes Not all technology promises come true, but for the medical contact center community yesterday’s promise of a “virtual office” has evolved into … Read more
By Jeff Forbes Not all technology promises come true, but for the medical contact center community yesterday’s promise of a “virtual office” has evolved into … Read more
By Julie P. Cartwright, RN MBA What tells us whether we made a good decision or if we are headed in the right direction along … Read more
By Dr. Jodie Monger Eventually, each contact center manager gets the question from upper management, “How does that compare to other contact centers?” If you … Read more
By Gary Dupont Background The MASCO Services Inc. (MSI) contact center is the hub for many medical institutions in the greater Boston area. It triages … Read more
By Peter Lyle DeHaan, PhD You say and believe that your call center is good, but can you prove it? What you need is a … Read more
By Peter Lyle DeHaan, Ph.D. Benchmarking is the comparison of your call center with statistical results from the norm of industry peers. These numeric measurements … Read more
Reviewed by Ann Maddaus Poole, Steven. The Complete Guide Providing Telephone Triage and Advice in a Family Practice: During Office Hours and/or After Hours. Dr. … Read more
By Carin Shulusky Advances in call center equipment have opened new opportunities to “benchmark” agent efficiencies and effectiveness. Answerphone, a telephone answering service located in … Read more
Articles in the Fall 2004 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
By Peter Lyle DeHaan, Ph.D. [As Peter takes a short vacation this summer, he reprises an article about a prior year’s vacation. Even though it … Read more