Call Center Outsources to Achieve Strategic Vision
By Paul Spiegelman For many hospitals with internal call centers, the question of outsourcing the operation to an outside company is often a difficult and … Read more
By Paul Spiegelman For many hospitals with internal call centers, the question of outsourcing the operation to an outside company is often a difficult and … Read more
Articles in the February/March 2005 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
SDC Solutions, Inc., a division of Amcom Software, is a leading provider of mission-critical communications solutions. Through a robust suite of products, including IntelliDESK® PC-based … Read more
By Peter Lyle DeHaan, Ph.D. Your call center may be an in-house operation or an outsourcer processing calls and contacts for other organizations. If you … Read more
By Jeff Forbes Not all technology promises come true, but for the medical contact center community yesterday’s promise of a “virtual office” has evolved into … Read more
By Julie P. Cartwright, RN MBA What tells us whether we made a good decision or if we are headed in the right direction along … Read more
By Dr. Jodie Monger Eventually, each contact center manager gets the question from upper management, “How does that compare to other contact centers?” If you … Read more
By Gary Dupont Background The MASCO Services Inc. (MSI) contact center is the hub for many medical institutions in the greater Boston area. It triages … Read more
By Peter Lyle DeHaan, PhD You say and believe that your call center is good, but can you prove it? What you need is a … Read more
By Peter Lyle DeHaan, Ph.D. Benchmarking is the comparison of your call center with statistical results from the norm of industry peers. These numeric measurements … Read more