Read the December 2022 issue of AnswerStat, the information hub for healthcare contact centers.
Case Study: MD Anderson Cancer Center, the Technical Side of Operators Working from Home by Nicole Limpert
At MD Anderson Cancer Center, having a redundancy of operators on-site ensures normal operations without any interruptions. . . << read more >>
Vital Signs: Integrate Your Call Center, by Peter Lyle DeHaan, PhD
Pursue these integration initiatives to make your call center operation more effective and be a better place to work. . . << read more >>
Guest Column: Who Owns Me? by Robert Kobek
Work with the patient throughout their journey by asking them about their experiences and use that information to enhance the patient experience. << read more >>
Ten Years Ago: The Expanding Markets for Healthcare Call Centers, by Monica Corbett
Healthcare call centers can become the nerve centers and personnel resource for the telehealth industry. . . << read more >>
- TriageLogic Publishes E-Book on How to Create a Successful RPM Program
- Ambs Call Center Wins Customer Service Awards For 12 Years Running
- Sales and Marketing Book Released by Peter Lyle DeHaan
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