Read the March 2023 issue of Medical Call Center News.
Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.
Please tell your coworkers about Medical Call Center News.
Thank you!
[Medical Call Center News is published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, editor.]
Vendor Spotlight: LVM Systems Releases LVM One v1.5
With over three decades of serving this industry, LVM Systems has the tools, knowledge, and experience to assist healthcare organizations in meeting their needs. . . . << read more >>
Vital Signs: Integrate Call Center Staff, by Peter Lyle DeHaan, PhD
Embark on an intentional and robust cross training initiative to help you fully integrate call center staff to produce better outcomes. . . . << read more >>
State University of New York Upstate Medical University Case Study by Nicole Limpert
Integrating SUNY’s call center platform with Epic’s electronic medical records saves time and enhances the patient caller experience. . . . << read more >>
Cold vs. Flu, or RSV? by Ravi K. Raheja, MD
When selecting the appropriate protocol for cold, flu, or RSV, the best triage nurses always give the highest acuity—or the safest outcome—to the patient. . . . << read more >>
Ten Years Ago: Minimize the Impact of Disaster by Donna Fluss
Nobody likes to think about disasters, but they happen. Contact centers should be ready to mitigate the impact on their customers without putting employees at risk. . . . << read more >>
We have no news to share this issue.
Send us your healthcare call center news for consideration in the next issue of AnswerStat.
Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:
About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.
Contact us for more information.
Read the January 2023 issue of Medical Call Center News.
Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.
Please tell your coworkers about Medical Call Center News.
Thank you!
[Medical Call Center News is published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, editor.]
Case Study: MD Anderson Cancer Center, the Technical Side of Operators Working from Home by Nicole Limpert
At MD Anderson Cancer Center, having a redundancy of operators on-site ensures normal operations without any interruptions. . . << read more >>
Vital Signs: Integrate Your Call Center, by Peter Lyle DeHaan, PhD
Pursue these integration initiatives to make your call center operation more effective and be a better place to work. . . << read more >>
Guest Column: Who Owns Me? by Robert Kobek
Work with the patient throughout their journey by asking them about their experiences and use that information to enhance the patient experience. << read more >>
Ten Years Ago: The Expanding Markets for Healthcare Call Centers, by Monica Corbett
Healthcare call centers can become the nerve centers and personnel resource for the telehealth industry. . . << read more >>
Send us your healthcare call center news for consideration in the next issue of AnswerStat.
Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:
About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.
Contact us for more information.
Read the November 2022 issue of Medical Call Center News.
Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.
Please tell your coworkers about Medical Call Center News.
Thank you!
[Medical Call Center News is published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, editor.]
Addressing Healthcare Workplace Violence with Integrated Contact Center Software and Secure Messaging, by Nicole Limpert
Technology used by a healthcare organization’s contact center should be part of a violence prevention program. As the communication hub, they have the tools and needed contact information . . . << read more >>
Multichannel Contact Center Scheduling, by Peter Lyle DeHaan, PhD
For the best staffing results, develop a multichannel contact center scheduling strategy. Then use a scheduling solution to implement it . . . << read more >>
Vendor Case Study: LVM Systems Completes 2022 System and Organization Controls (SOC) 2 Type 2 Examination
Caretakers of patient data healthcare organizations need a contact center that meets SOC 2 standards for security, availability, processing integrity, and confidentiality . . . << read more >>
Vendor Spotlight on Patients-Count: Measure to Manage the PX Journey
Track key performance indicators (KPIs) of your contact center staff to better understand and improve the patient experience (PX) . . . << read more >>
Ten Years Ago: Why Your Nurse Triage Needs to Be Integrated with Your Clients’ Systems, by Dr. Ravi Raheja
With the proper triage and integration technology, the call center can lead the effort to provide coordinated, efficient care and help the community they serve . . . << read more >>
Send us your healthcare call center news for consideration in the next issue of AnswerStat.
Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:
About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.
Contact us for more information.
Read the September 2022 issue of Medical Call Center News.
Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.
Please tell your coworkers about Medical Call Center News.
Thank you!
[Medical Call Center News is published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, editor.]
Checklist to Ensure Patient Care Quality in Nurse Telehealth Triage, by Ravi K. Raheja, MD
Review this nurse triage checklist to ensure a high quality of care for patients and decrease overall healthcare costs . . . << read more >>
Vital Signs: Cross Channel Training, by Peter Lyle DeHaan, PhD
Consider the cross-channel training strategy that’s best for your healthcare call center operation, your customers, and your staff . . . << read more >>
Guest Column: How Hospital Contact Centers Help Organizations Achieve Their Frictionless Patient Experience Goals, by Nicole Limpert
Discover how patient experience leadership can involve their contact centers when planning for frictionless patient experiences . . . << read more >>
Ten Years Ago: Evaluating the Telephone Experience: Where Hospitals and Clinics Drop the Ball on Customer Service, by Sherry Smith, RN, MSN, MBA
Consider these opportunities that acute care facilities and clinics can consider in evaluating the patient customer service experience . . . << read more >>
Send us your healthcare call center news for consideration in the next issue of AnswerStat.
Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:
About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.
Contact us for more information.
Vendor Spotlight on 1Call: Improving Response to Critical Laboratory Results with Secure Messaging
Notification of critical laboratory results is crucial. Tap secure messaging technology to send key information to the right person quickly and accurately. << read more >>
Vital Signs: Channel Specialization Versus Multichannel Proficiency, by Peter Lyle DeHaan, PhD
Channel specialization is good for some agents and multichannel proficiency is ideal for others. This mix of channel focus is essential for your contact center. << read more >>
Decrease Patient Liability Using Nurse Triage Software, by Ravi K. Raheja, MD
Effective triage software is an easy-to-use solution for nurses that includes standardized protocols to address any patient symptom. << read more >>
Ten Years Ago: Improving Communications Between Contact Centers and IT, by Donna Fluss
Contact center managers now have an advantage when it comes to managing technology. If your internal IT group falls short, cloud-based contact center vendors can be the solution. << read more >>
Send us your healthcare call center news for consideration in the next issue of AnswerStat.
Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:
About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.
Contact us for more information.
Read the May 2022 issue of Medical Call Center News.
Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.
Please tell your coworkers about Medical Call Center News.
Thank you!
[Medical Call Center News is published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, editor.]