Emergency Medical and Continuity Remote Care Solutions to Address the Coronavirus Outbreak
By Ravi K. Raheja, MD The Covid-19 pandemic continues to change nearly all parts of our lives and businesses. As a result of this national … Read more
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Coronavirus and the Healthcare Call Center
By Mark Dwyer Healthcare call centers face unprecedented challenges in response to the Coronavirus (COVID-19) pandemic. At a time when efficient call processing is even … Read more
Key Tips to Successfully Work from Home
Discover How to Effectively Work in a Home Office, Whether Long-Term or Short-Term By Peter Lyle DeHaan, Ph.D. I recently celebrated twenty years of working … Read more
1Call Offers Free Licensing to Customers and Advice in Response to COVID-19 Crisis
1Call, a division of Amtelco, announced the offering of free licensing to their customers during COVID-19. “1Call has recently expanded its mission statement, adding ‘It’s … Read more
Good Clinical Documentation and the Telephone Triage Nurse
By Heather Jarvis When it comes to documenting triage calls, there’s always a fine balance between effective communications and liability risk. Nurses want to—and need … Read more
TriageLogic Offers Remote Patient Monitoring
TriageLogic announced it will apply its thirteen years of industry-leading phone triage experience in the emerging remote patient monitoring (RPM) market. As monitoring technologies continue … Read more
February/March 2020 Issue of AnswerStat
Read the February issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Contact Center Preventive Health Promotion, by Traci HaynesContact Centers can … Read more
Vendor Spotlight on LVM
LVM has served the healthcare call center industry for over thirty years. During that time, they have worked with many prestigious health systems, stand-alone hospitals, … Read more
Contact Center Preventive Health Promotion
By Traci Haynes Preventive health has gained momentum over the past few years as individuals seek to improve their overall health through exercise, nutrition, mindfulness, … Read more
What Kind of Healthcare Coverage Do You Provide to Your Staff?
Take Steps to Meet the Healthcare Needs of Your Healthcare Call Center Staff By Peter Lyle DeHaan, Ph.D. I enjoy going to the zoo with … Read more