The Goal of the Telephone Triage Process
By Rose Moon, RN, BSN Telephone triage processes are proven to improve access to care professionals, lower patient anxiety, save on ER costs, and prevent … Read more
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How to Build an Actionable and Strategic Patient Experience Plan
By Gary Druckenmiller In recent years, hospitals have become increasingly familiar with the merits of providing a superior experience to patients and consumers. Studies show … Read more
E-Cigarettes and Vaping
By David Thompson, MD, and Gary Marks, DO Use of electronic cigarettes (vaping) has risen greatly over the last several years. Adult smokers have increasingly … Read more
December/January 2019 Issue of AnswerStat
Read the December issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Annual Buyers Guide Check out these healthcare call center vendors, featuring: … Read more
Be Sure to Thank Your Staff
Let Your Call Center Employees Know You Appreciate Their Work By Peter Lyle DeHaan, Ph.D. We just celebrated Thanksgiving in the United States, which is … Read more
Vendor Spotlight: Call Center Sales Pro
Call Center Sales Pro Helps Healthcare Call Centers Achieve Better Outcomes In 2014 Janet Livingston formed Call Center Sales Pro (CCSP) to help outsource call … Read more
Combating Alarm Fatigue
Presented by 1Call, a Division of Amtelco How Alarm Fatigue Affects Staff and Patients If you step into any in-patient hospital or critical care center, … Read more
Secure Texting: Closing the Gap to Create Effective HIPAA Compliant Communication
By Ravi K. Raheja, MD Once a triage nurse has done an initial evaluation on a patient, there are times when the protocol or circumstances … Read more
How Triage Nurses Can Help Patients with Mental Health Conditions
By Ravi K. Raheja Telephone triage nurses have a more important role than ever before. Nearly one in five U.S. adults lives with a mental … Read more
October/November 2019 Issue of AnswerStat
Read the October issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Using Device Data and Nurse Triage to Improve VA Healthcare, … Read more