Provide Meaningful Agent Benefits to Improve Agent Retention
Spend More on Retaining Staff and Less on Hiring and Training Their Replacements By Peter Lyle DeHaan, Ph.D. We’ve looked at five tips to better … Read more
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How Call Centers Can Add Value to Wellness Programs
By Janet Livingston Wellness programs allow an employer or healthcare plan to provide participation incentives to members. These incentives may include cash awards, gym memberships, … Read more
Oklahoma Medical Center Provides Innovative Triage Line to Manage Hospital Overcrowding
An Effective Approach to ER Phone Calls Dr. Charu Raheja Emergency Room (ER) overcrowding is widespread in hospitals, creating delays and diversion from those who … Read more
1Call’s miSecureMessages Secure Messaging App Releases Version 4.2.0
The 1Call division of Amtelco released version 4.2.0 of the miSecureMessages secure messaging app. Version 4.2.0 features enhanced functionality with Apple Watch. Apple Watch Series … Read more
Tips to Selecting a Vendor—Don’t Compromise on Security
By Ravi K. Raheja, MD The average cost of a data breach in the United States has hit an all-time high of 7.35 million dollars. … Read more
The February/March 2019 Issue of AnswerStat
Read the February issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Balancing Patient Care with Data Security and Privacy Starts with … Read more
Vendor Spotlight: LVM Systems
In 1988, Les Mortensen had the foresight to create a product to help hospitals help the patients they serve. Since then, hundreds of hospitals, thousands … Read more
Take a Fresh Look at Agent Compensation
Don’t Brush Aside the Importance of Providing Appropriate Call Center Agent Pay By Peter Lyle DeHaan, Ph.D. In my article “Ideas to Better Retain Call … Read more
1Call Introduces Intelligent Series Version 5.3
The 1Call Division of Amtelco announced the release of Version 5.3 of their Intelligent Series (IS) software. It includes several updates and additions including: Amtelco’s … Read more
1Call’s Genesis Intelligent Series Receives Unify Certification
The 1Call Division of Amtelco received interoperability certification for the Genesis Intelligent Series call center console solution with the version 8.x Unify OpenScape 4000 PBX … Read more