Three Tactics for Transforming a Call Center into a Care Center
By Gina Tabone Healthcare strategists must lead the campaign to transform call center agents into caregivers and move from a call center mentality to a … Read more
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The June/July 2018 Issue of AnswerStat
Read the June issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Shift from Transactions to Amazing First Experiences, by Richard D. … Read more
A Simple Solution to Enhance the Insurance Call Center Customer Experience
By Mark Nathan In the last decade or so we’ve seen dramatic improvements in customer service call center performance across a wide swath of industries. … Read more
Vendor Spotlight: 1Call, A Division of Amtelco
Working together to provide the very best communication product solutions, backed by the best support available Since 1976, Amtelco has provided innovative communication solutions to … Read more
Shift from Transactions to Amazing First Experiences
Richard D. Stier, MBA The consumer has spoken. Patient experience is now healthcare’s core differentiator. In a recent study of 2,000 participants across five countries … Read more
Develop an Ideal Agent Schedule to Maximize Call Center Efficiency and Effectiveness
For Optimum Results Schedule Agents to Meet Projected Call Traffic By Peter Lyle DeHaan, PhD Call centers rely on people—that is, agents—to meet the needs … Read more
Android Update for miSecureMessages Secure Messaging App
1Call announced that the miSecureMessages Android app version 4.1.1.49 was released to the Google Play store on Tuesday, May 15, 2018. Adding contacts to messages … Read more
Reduce Physician Burnout with Telephone Triage Nurses
By Dr. Ravi Raheja Physicians today are experiencing more demands on already busy schedules, and it’s taking a toll on their personal health and professional … Read more
Why Telephone Triage Nurses are a Perfect Complement to Telemedicine
By Charu Raheja, Ph.D. Telemedicine has been a medical buzzword for several years, and the variety and depth of services provided have grown dramatically during … Read more
1Call Integrates with QGenda to Enhance On-Call Scheduling
1Call announced that healthcare customers who manage on-call and physician scheduling with the 1Call and QGenda scheduling platforms, can now deliver calls and messages to … Read more