The April/May 2018 Issue of AnswerStat
Read the April issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: When Patient Satisfaction Matters, Consider Contact Center Improvements, by Allison … Read more
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Registration Open for 1Call’s 2018 Leadership and Training Seminar
1Call opened registration for their 12th Annual 1Call Leadership and Training Seminar. The conference will be September 18-20, 2018, at the Park Hotel, located on … Read more
Is Your Call Center a Profit Center or a Cost Center?
Positioning Yourself as a Profit Center Will Help Drive Budget Success By Peter Lyle DeHaan, PhD I once heard of a hospital marketing manager who … Read more
The Call Center: Coordinating Care and Managing Transitions
By Mark Dwyer Historically, nurse triage and marketing referral services have been the cornerstone of most healthcare call centers. But recent healthcare reform initiatives have … Read more
When Patient Satisfaction Matters, Consider Contact Center Improvements
By Allison Hart There is no question that hospitals and health systems strive to deliver the best possible clinical care. But today, organizations aren’t just … Read more
Is BPO a Key Enabler in the Push for Better Patient Outcomes?
By Anand Natampalli In the emerging value-based world, healthcare providers and payers increasingly align incentives to drive improved patient health outcomes, more patient-centric services, and … Read more
The February/March 2018 Issue of AnswerStat
Read the February issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Telephone Triage Research: Right Staff, Right Stuff¸ by Sheila Quiler … Read more
Answering Services Can Help Medical Clinics Do More for Less
By Janet Livingston Everyone in healthcare knows the key challenges the industry faces: do more, do it better, and do it for less. These … Read more
Vendor Spotlight: LVM Systems Celebrates 30th Anniversary
LVM Systems continues to evolve within the dynamic healthcare industry. Now, thirty years since its inception, hundreds of call centers, thousands of users, and millions … Read more
1Call Announces Hashtag #How1CallHelps for HIMSS18 Theme
The 1Call Division of Amtelco announced the use of a special hashtag, #How1CallHelps, to fit the HIMSS18 theme, “Where the World Connects for Health” to … Read more