Provide Multi-Channel Access
Be Sure You Deliver the Options Today’s Consumers Expect By Peter Lyle DeHaan, Ph.D. For years we’ve talked about the need for healthcare call centers … Read more
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1Call Announces Intelligent Series 5.5 Release
1Call, a division of Amtelco and a leader in developing software solutions and applications for the healthcare communications and call center marketplace, announced the release … Read more
Seven Difficult Telehealth Triage Calls a Nurse Should Be Prepared to Take
By Ravi K. Raheja, MD During trying times it isn’t surprising for telehealth triage nurses to see an increase in difficult calls. When we say … Read more
December 2021 Issue of AnswerStat
Read the December issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: How to Safely Redirect Patients Away from the Emergency Department, … Read more
Sticky Customer Service
With Increased Competition and More Patient Options, Providing Excellent Customer Service Is More Important Than Ever By Peter Lyle DeHaan, Ph.D. I’ve covered various aspects … Read more
Effective Call Center Software Improves Patient Transfer Center Workflows
By Nicole Limpert There is a lot of coordination involved when getting a patient from point A to point B. That is why hospital systems … Read more
How to Safely Redirect Patients Away from the Emergency Department
By Mark Dwyer One of the most significant challenges hospitals faced over the past two years was handling the heightened number of ED calls and … Read more
Nurse Triage Protocol Software
By Ravi K. Raheja, MD Healthcare organizations benefit greatly when their nurse triage and telehealth services use triage protocol software. This has been shown to … Read more
October 2021 Issue of AnswerStat
Read the October issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: How Call Center Technology Helps Hospitals, Staff, and Patients by … Read more
Remember to be Thankful
In The Middle of Struggles, Turmoil, and Difficulties, Pause to Celebrate the Positive By Peter Lyle DeHaan, Ph.D. The United States and a few other … Read more