Video-Based Doctor Visits
By Mark Dwyer Video-based doctor visits (e-visits) have received renewed interest to address the shortages of primary care physicians nationwide, especially in rural areas. The … Read more
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Translation and Health Literacy in Telemedicine
Are we speaking the same language? How telehealth can help By David Thompson, MD “Fever” may sound different in other languages, but it means the … Read more
The August/September 2017 Issue of AnswerStat
Read the August/September issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Medical Call Centers Are Here to Stay, by Gina TaboneChanges … Read more
Improve the Way You Manage Patient Calls
By Charu Raheja, Ph.D. As a practice manager or doctor, managing patient calls effectively is critical in ensuring high-quality, well-coordinated care for every patient. The … Read more
Hospital Call Centers
The Vital Ingredient in Clinical Communication By Kevin Mahoney A robust and effective communication system is essential in any hospital, as it forms the backbone … Read more
TriageLogic Recognized as Fast Growth Company
TriageLogic has been selected as one of Jacksonville’s Fast 50. TriageLogic experienced high growth by providing innovative products, outstanding service, and expertise at an affordable … Read more
1Call Announces Keynote Speaker for Conference
The 1Call Division of Amtelco announced that Chad Kopitzke of NeXtGen Advantage will be the keynote speaker for the Eleventh Annual 1Call Leadership Conference and … Read more
Healthcare Facilities Enhance Clinical Communications
The 1Call Division of Amtelco announced that healthcare facilities are finding more ways to increase efficiency and improve patient care using MergeComm. 1Call’s MergeComm middleware … Read more
Vendor Spotlight on Echo, a HealthStream Company
Redeploy Your Legacy Call Center to Transform Patient Experiences With CMS’s (Centers for Medicare and Medicaid Services) launch of the Consumer Assessment of Healthcare Provider … Read more
Do You Provide Contact Options For Your Patients?
A successful omnichannel strategy requires intentional implementation By Peter Lyle DeHaan, PhD Have you ever had a company ask how you wanted them to contact … Read more