AAACN Conference Hits Attendance Record
More than 1,200 nurses attended the American Academy of Ambulatory Care Nursing (AAACN) 42nd Annual Conference held recently in New Orleans, a number that broke … Read more
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Medical Call Centers Are Here to Stay
By Gina Tabone Changes to the United States of America political scene are upon us and most certainly will have an impact on the provision … Read more
The Contact Center’s Role in Reducing Readmission
Traci Haynes MSN, RN, BA, CEN Reducing hospital readmissions has been a focus of the healthcare environment for many years. Steven Jencks MD, dubbed by … Read more
The June/July 2017 Issue of AnswerStat
Read the June/July issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Use a Customized Follow-Up Plan to Reduce Hospital Readmissions, by … Read more
Is Your Contact Center Effective?
Meeting the two essential elements of a contact is just the first step By Peter Lyle DeHaan, PhD It doesn’t matter if a call is … Read more
MiSecureMessages Adds Functionality with v6.5
Amtelco’s Call Division announced the release of miSecureMessages server version 6.5, with enhancements for both users and administrators. User Features Administrative Features Amtelco president Tom … Read more
Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing
The 1Call Division of Amtelco announced that the Genesis Intelligent Series solution and Intelligent Soft Agent have both successfully completed Avaya DevConnect Compliance Testing. The … Read more
Vendor Spotlight on 1Call, a Division of Amtelco: Over Forty Years of Innovation
Since 1976, Amtelco has provided innovative communication solutions to call centers around the world. In 1997, the 1Call Division was formed to offer enterprise-wide communication … Read more
Use a Customized Follow-Up Plan to Reduce Hospital Readmissions
By Dr. Ravi Raheja When patients get discharged after a hospital visit, it can be difficult for them to follow or remember discharge instructions. This … Read more
Using Telehealth Data to Improve Patient Care
By David Thompson, MD Understanding what drives patients to seek treatment can help you educate and prepare staff, which improves the patient experience. While you … Read more