Physical Safeguards Your Cybersecurity Needs to Protect Patient Data in Telehealth
By Ravi K. Raheja, MD The past year and a half has redefined the healthcare industry. Not only have hospitals and practices quickly adapted to … Read more
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How Call Center Technology Helps Hospitals, Staff, and Patients
By Nicole Limpert Hospital call centers provide a critical service to both patients and healthcare organizations. In previous articles we’ve explored how call centers are … Read more
1Call & Vocera Enhance Care Team Collaboration; Improve Patient Experience
1Call, a division of Amtelco, now integrates with clinical communication and workflow solutions from Vocera Communications, Inc. Interoperability between 1Call and Vocera solutions, including smartphone … Read more
August 2021 Issue of AnswerStat
Read the August issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: The Expanding World of Telehealth, by Ravi K. Raheja, MDTelehealth … Read more
The Expanding World of Telehealth
By Ravi K. Raheja, MD The pandemic accelerated the use of telemedicine, and indications are that it’s here to stay. Patients and families have largely embraced … Read more
Send Your Call Center Back to School
Now Is an Ideal Time to Enhance the Skill Level of Your Telephone Staff By Peter Lyle DeHaan, Ph.D. We live in interesting times, to … Read more
Medical Answering Services and Telephone Triage
By Nicole Limpert Doctors in the United States first began using answering services in the 1920s so they would be made aware of patient emergencies. … Read more
Amtelco Solution Helps Customers Transform Agent Experience
Amtelco announced that their Genesis Intelligent Series application version 5.4 is compliant with Avaya OneCloud™ Unified Communications as a Service (UCaaS) solutions, helping customers enhance … Read more
TriageLogic Ebook Details Changes in Patient Behavior During COVID-19 Pandemic
TriageLogic® released a study they conducted of their telephone nurse triage system during the COVID-19 pandemic that analyzes caller data, protocols used, and general changes … Read more
Customer Service Book Released
Peter Lyle DeHaan Publishes New Book: Sticky Customer Service Peter Lyle DeHaan released his latest book, Sticky Customer Service: Stop Churning Customers and Start Growing … Read more