Amtelco Celebrates Misecuremessages
1Call, a division of Amtelco, is celebrating the 10-year anniversary and continued growth of miSecureMessages, their secure messaging app. The HIPAA and HITECH-compliant miSecureMessages helps … Read more
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TriageLogic Releases Data on Remote Nurse Triage Calls
TriageLogic®, a leader in telephone nurse triage and remote patient communication, released data pertaining to remote nurse triage in relation to the COVID-19 pandemic. The … Read more
4 Ways Healthcare BPO Partnerships Deliver
By Austin Ridgeway Healthcare has certainly made strides toward providing a member and patient experience to rival the consumer-centric disruption of other industries. But while … Read more
December 2020 Issue of AnswerStat
Read the December issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Care Management, by Terri HibbsSee how you can educate and … Read more
Finish Strong and Don’t Coast into the New Year
How We Conclude This Year Will Prepare Us for What Happens Next Year By Peter Lyle DeHaan, Ph.D. This year continues to be a challenging … Read more
Amtelco’s Soft Agent Helps Customers Transform the Agent Experience
Soft Agent now rated “Avaya compliant,” compatible with Avaya OneCloud CCaaS solutions Amtelco, a leading supplier for more than 40 years of communication technologies and … Read more
Care Management
By Terri Hibbs, BSN, RN, CCCTM The healthcare system has a large population of elderly patients, many with multiple healthcare issues or chronic conditions. Taking … Read more
Virtually Consolidate Large and Multi-State Hospital Call Centers to Work from Home
By Nicole Limpert According to a survey published by the American Hospital Association (AHA) in 2016, there are 3,231 community hospitals in the United States … Read more
A Problem—and Opportunity—for Healthcare Call Centers
By Greg Kefer Your phone starts ringing, you drop what you’re doing, look at the screen, and see a call from some odd number from … Read more
3 Steps to Improve the Patient Experience Through Contact Centers
By Donna Martin Hospitals and health systems are competing ever more fiercely to gain and retain patient business, and first impressions are critical. This is … Read more