October/November 2020 Issue of AnswerStat
Read the October issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Remote Health Monitoring and Care Management, by Nicole LimpertRemote health … Read more
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Serve Your Stakeholders
Understand Your Purpose in Working at a Healthcare Call Center By Peter Lyle DeHaan, Ph.D. You work in a healthcare call center. Why? The most … Read more
Care Management and the Contact Center
Traci Haynes, MSN, RN, BA, CEN, CCCTM The need for care management continues to grow exponentially in the United States. The ever-increasing number of chronic … Read more
Remote Health Monitoring and Care Management
By Nicole Limpert Healthcare providers can remotely manage the health of their patients thanks to advancements in monitoring and communication technologies. Telehealth technology and hospital … Read more
Successful Telemedicine Service Strategy
Dr. Ravi Raheja Hospitals, specialty clinics, and other healthcare organizations are no longer leery of telemedicine and are in fact expanding to provide quality services … Read more
Healthcare Customer Engagement
4 Steps to Charting an Empathetic Experience By Srikanth Lakshminarayanan Imagine you are in the hospital after an emergency appendectomy, and you have a simple … Read more
Keona Health Remote Work Capabilities Thrive for Healthcare Contact Center
Keona Health Inc., a healthcare CRM and patient access platform announced that Assistance Services Group, a Sykes Company, experienced enormous spikes in volume for its 235 call … Read more
TriageLogic Software and Services Play Critical Role in COVID Telehealth
As the COVID pandemic rapidly evolved, TriageLogic jumped into overdrive to help new and existing clients handle the coronavirus outbreak. They saw call volume skyrocket … Read more
TriageLogic Provides Remote Patient Monitoring Services
TriageLogic has been working with device companies to provide monitoring of dashboards and evaluation of patients with abnormal readings. They can provide coverage 24/7 or … Read more
August/September 2020 Issue of AnswerStat
Read the August issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Reducing Hospital Readmissions with Simple Post-Discharge, by 1CallA discharge call … Read more