Who Signs Your Paycheck?
By Peter Lyle DeHaan, Ph.D. I tend to put off buying things. It’s not because I procrastinate (at least not too much), or because I … Read more
Articles from AnswerStat
By Peter Lyle DeHaan, Ph.D. I tend to put off buying things. It’s not because I procrastinate (at least not too much), or because I … Read more
By Peter Lyle DeHaan, Ph.D. Once thought of as a call center luxury, call recordings (also known as voice loggers) were used exclusively to document … Read more
By Robert Winder It wasn’t long ago that very few contact centers worldwide were operating with a complete Internet Protocol Telephony (IPT) infrastructure all the … Read more
By Michael Brannick Computer-based testing (CBT) is taking hold in nearly every professional sector, and healthcare-related fields are no exception. CBT combines all the necessities … Read more
By Jean Marie Johnson Some years ago, I was involved with an organization that had just acquired a high-tech call reporting system. The new system … Read more
By Peter Lyle DeHaan, Ph.D. Does your call center make the caller or patient a priority? I expect that it does. In fact, I suspect … Read more
By Michelle Gjerde Hospitals around the country need a fast, accessible way to accurately communicate with their on-call staff. Patients’ lives depend on it. Poor … Read more
By Andrea Chadis CBI’s Annual Pharmaceutical Contact Centers conference met January 29 and 30 at the Hilton Philadelphia City Avenue in Philadelphia, Penn. The conference … Read more
By Mary Naylor Most healthcare call centers have comprehensive continuity and disaster recovery plans. However, unprecedented weather events (such as Hurricane Katrina) and widespread utility … Read more
By Deborah Lonzer, MD Call centers have become the best and most utilized way that we deal with patient concerns outside of – and sometimes … Read more