What’s Your Mission?
By Peter Lyle DeHaan, Ph.D. I am a bit of a movie buff. Among my more arcane interests is a fixation with memorable, unique, or … Read more
Articles from AnswerStat
By Peter Lyle DeHaan, Ph.D. I am a bit of a movie buff. Among my more arcane interests is a fixation with memorable, unique, or … Read more
By Peter Lyle DeHaan PC-based consoles are designed to replace a standard PBX telephone console set on large phone systems. The PC-based console uses CTI … Read more
By Joseph Jarnutowski In no other industry is efficient and accurate communications more important than in healthcare. Making sure the right personnel are contacted at … Read more
By Jim Murphy When fighter pilots approach a mission, they take steps to ensure flawless execution, such as planning and briefing. This is a part … Read more
By Nancy Friedman, The Telephone Doctor It’s more and more common to talk with people whose native language isn’t our own. How many times have … Read more
By Peter Lyle DeHaan, Ph.D. What is your self-service strategy? Is it in-place and fully functional? Perhaps it’s moving forward, slowly but surely. Conversely, you … Read more
By Ken Bleakley After-hours telephone services for physicians must be able to address both administrative questions and clinical concerns from patients. Both physician and patient … Read more
By Kate Zabriskie How many times has one of the following happened to you? You call someone and get his voicemail telling you that he … Read more
By Mike Wilson, J.D. Music so permeates our culture that we take for granted the right to play it. However, performing rights organizations like ASCAP, … Read more
By Peter Lyle DeHaan, Ph.D. With the United States’ fall elections behind us, I am now recovering from the inundation of all messages political. From … Read more