Build Versus Buy: Considerations for Call Center Outsourcing
By Paul Spiegelman Most of today’s forward-thinking hospitals already have some type of marketing call center in place. Whether it’s one or two people staffing … Read more
Articles from AnswerStat
By Paul Spiegelman Most of today’s forward-thinking hospitals already have some type of marketing call center in place. Whether it’s one or two people staffing … Read more
By Al Subbloie In the United States there are more than 175 million cell phone subscribers, over a third of whom are business users. Though … Read more
By Lonnie Pacelli Pride. Envy. Gluttony. Lust. Anger. Greed. Sloth. You either recognize these as the seven deadly sins or as themes for prime-time television. … Read more
Contact the following vendors for more information about physician referral software for your call center. 1Call, A Division of Amtelco800 Curtin DrMcFarland, WI 53558www.1call.comMatt Everly, … Read more
By Ted Gannan Rolling out new software and processes to employees or bringing a new employee up to speed is much like trying to master … Read more
By Peter Lyle DeHaan, Ph.D. It was a lazy summer afternoon, a Friday. Things were a bit slow at the office and upper management had … Read more
By Sue Altman Data mining is an important tool used to measure the call center’s value as an information hub. How much more valuable can … Read more
By Craig S. Judd, MA, LLP and Kathlene B. LaCour, MA, LLP I heard this phrase a couple of months ago. It was in one … Read more
By Dennis Buchanan Do you ever feel that keeping your call center fully staffed is an elusive goal? Just when that last vacant position has … Read more
By Jeff Fried Voice over IP (VoIP) is here to stay. A recent Empirix survey indicated that 98 percent of enterprises surveyed have already deployed … Read more