Post Discharge Calling
By Mary Jo Gorman, M.D. Hospital care doesn’t need to end upon discharge. Nor should it. That is why there is a growing recognition that … Read more
Articles
Articles from AnswerStat
The Net Results
By Peter Lyle DeHaan, Ph.D. I first heard about the Net over 25 years ago from one of my college buddies. He landed a job … Read more
Make a Great Impression on the Phone
By Patti Wood, M.A. We’ve all had this experience. You call a business, a harried voice asks you to hold, and before you have a … Read more
Hearing is Believing
By Dr. Jon Anton Ask people to cite a successful application for speech recognition and the name Amtrak invariably comes up. The implementation of “Julie,” … Read more
Empowering Others
By Brian Tracy Once you know how to empower, motivate, and inspire people, they will want to work with you to help you achieve your … Read more
Using Touchtone and Speech Recognition
By Lizanne Kaiser, Ph.D Chances are, the majority of people you know have experience using a speech-enabled automated telephone system (e.g. “Please say your account … Read more
Streamline Your Medical Answering Service
By Nina Fernandes Some years ago, I called the telephone answering service for our medical practice. I was resigning as practice manager for a thriving … Read more
Providing Quality Service
By Peter Lyle DeHaan, Ph.D. Growing up, I heard a radio commercial with the tag line, “Service sold it.” Even as a young child I … Read more
Medical Answering Service Technology
By Robin L. Davis and Julie Deyett In every medical practice and hospital, quick and accurate messaging is critical to physician and patient satisfaction. Making … Read more
Decisions at the Moment of Truth
By Lior Arussy I recently attended a Formula 1 car race in Europe. Being close to the pit and having a special access pass allowed … Read more