What is Telephone Nurse Triage?
By Sara Courson, BSN Telephone triage is only a small part of the telehealth movement that is sweeping across the globe. Telehealth refers to providing … Read more
Articles
Articles from AnswerStat
Vendor Spotlight – Telescan: Keeping Your Call Center Ahead of Technology
Even the casual observer can’t help notice the big changes in Telescan in the past two years. Nearly all these changes will improve medical call … Read more
Case Study: Are the Physicians Meeting Your Needs?
Saint Barnabas Management Services (SBMS) has operated an Employee Assistance Program (EAP) for 18 years. To be awarded both regional and national contracts, they needed … Read more
Physicians Online: Directory or Referral System?
By Sue Altman A first tier website initiative for many healthcare organizations is to establish a means to promote their affiliated physicians. Most deploy a … Read more
Physician Referral Service
By Peter Dehnel, MD Imagine the following four scenarios: You are a physician in outstate Minnesota. It’s 2 PM on a Sunday afternoon and a … Read more
Physician Referral: Evolving Beyond The Call
By Paul Spiegelman Teresa and her family have just moved to a new city. It’s 7:00 a.m., Tuesday, and Teresa’s little girl is running a … Read more
Physician Referral and Appointment Setting
By Sue Altman Even though the call center industry has been performing Physician Referral for nearly 20 years, the name of the service is misleading. … Read more
Multistate Nurse Licensing
By Mike Wilson, J.D. One of the most common uses of telenursing is telephone triage with centralized phone banks. However, telephone triage by a nurse … Read more
Shoot the Puck
By Peter Lyle DeHaan, Ph.D. It’s only been a few years that I have been following the sport of hockey. Before that, a myriad of … Read more
Communicating with Seniors
By Barry Spiegelman Delivering and receiving critical information by telephone is an especially challenging proposition when an elderly caller is on the other end of … Read more