Read the June 2023 issue of AnswerStat, the information hub for healthcare contact centers.

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Feature Content:

How Technology Can Help During Nurse Shortages, by Nicole Limpert
It’s clear that fewer nurses are helping more patients. Their workloads link to higher patient adverse outcomes, including patient mortality. . . . << read more >>

Vital Signs: Integrate with Your Organization: Don’t Stay in Your Silo or Function in Isolation, by Peter Lyle DeHaan, PhD
Take steps to have your call center integrate with your organization to achieve optimum results for you, your company, and your customers. . . . << read more >>

Ten Years Ago: Three Reasons Your Emergency Plan Will Fail by Lucien Canton
Don’t convince yourself that having an emergency plan will protect you. Address three critical elements or your plan will fail. . . . << read more >>

Industry News

Solution Helps Customers Automate Call Handling and Improve Customer Service
Amtelco Installs Solar Panels

Send us your healthcare call center news for consideration in the next issue of AnswerStat.

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

Read the April 2023 issue of AnswerStat, the information hub for healthcare contact centers.

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Feature Content:

Do Your Call Center Employees Believe They Receive Adequate Recognition? by Mike Hill
Without recognizing employee contributions, they can feel disconnected from your organization, and disconnected employees are the least productive. . . . << read more >>

Vital Signs: Integrate Your Call Center Tools, by Peter Lyle DeHaan, PhD
Integrate your call center tools to optimize your operation: enhance outcomes, increase agent workflows, and improve customer satisfaction. . . . << read more >>

Guest Column: Using Technology to Support a Strong Patient Access and Retention Strategy by Mark Dwyer
Strengthen your patient access and retention strategy by implementing these components in your healthcare contact center. . . .  << read more >>

Scripting Helps Hospital Call Center Manage 850,000 Calls Per Year by Nicole Limpert
A phone call is often the first connection a patient makes with a hospital, and the operator’s ability to handle the call professionally is critical in the patient experience. . . . << read more >>

Ten Years Ago: Sharpen Your Healthcare Contact Centers’ Reflexes to Better Respond to the Unexpected by Matt McConnell
Help managers gain more control, agents become more proficient at their jobs, and patients and customers receive a better overall experience. . . .  << read more >>

Industry News

1Call Announces the Wisconsin State Journal Named Amtelco as a Winner of the Madison, WI Top Workplaces 2023 Award

Send us your healthcare call center news for consideration in the next issue of AnswerStat.

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

Read the December 2022 issue of AnswerStat, the information hub for healthcare contact centers.

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Feature Content:

Case Study: MD Anderson Cancer Center, the Technical Side of Operators Working from Home by Nicole Limpert
At MD Anderson Cancer Center, having a redundancy of operators on-site ensures normal operations without any interruptions. . .  << read more >>

Vital Signs: Integrate Your Call Center, by Peter Lyle DeHaan, PhD
Pursue these integration initiatives to make your call center operation more effective and be a better place to work. . .  << read more >>

Guest Column: Who Owns Me? by Robert Kobek
Work with the patient throughout their journey by asking them about their experiences and use that information to enhance the patient experience. << read more >>

Ten Years Ago: The Expanding Markets for Healthcare Call Centers, by Monica Corbett
Healthcare call centers can become the nerve centers and personnel resource for the telehealth industry. . .  << read more >>

Industry News

• TriageLogic Publishes E-Book on How to Create a Successful RPM Program
• Ambs Call Center Wins Customer Service Awards For 12 Years Running
• Sales and Marketing Book Released by Peter Lyle DeHaan

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

Read the October issue of AnswerStat, the information hub for healthcare contact centers.

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Feature Content:

Addressing Healthcare Workplace Violence with Integrated Contact Center Software and Secure Messaging, by Nicole Limpert
Technology used by a healthcare organization’s contact center should be part of a violence prevention program. As the communication hub, they have the tools and needed contact information . . .  << read more >>

Multichannel Contact Center Scheduling, by Peter Lyle DeHaan, PhD
For the best staffing results, develop a multichannel contact center scheduling strategy. Then use a scheduling solution to implement it . . .  << read more >>

Vendor Case Study: LVM Systems Completes 2022 System and Organization Controls (SOC) 2 Type 2 Examination
Caretakers of patient data healthcare organizations need a contact center that meets SOC 2 standards for security, availability, processing integrity, and confidentiality . . . << read more >>

Vendor Spotlight on Patients-Count: Measure to Manage the PX Journey 
Track key performance indicators (KPIs) of your contact center staff to better understand and improve the patient experience (PX) . . . << read more >>

Ten Years Ago: Why Your Nurse Triage Needs to Be Integrated with Your Clients’ Systems, by Dr. Ravi Raheja
With the proper triage and integration technology, the call center can lead the effort to provide coordinated, efficient care and help the community they serve . . . << read more >>

Industry News

MobiusVP Expands into Healthcare Market with Launch of Patients-Count

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

Read the August issue of AnswerStat, the information hub for healthcare contact centers.

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Feature Content:

Checklist to Ensure Patient Care Quality in Nurse Telehealth Triage, by Ravi K. Raheja, MD
Review this nurse triage checklist to ensure a high quality of care for patients and decrease overall healthcare costs . . .  << read more >>

Vital Signs: Cross Channel Training, by Peter Lyle DeHaan, PhD
Consider the cross-channel training strategy that’s best for your healthcare call center operation, your customers, and your staff . . .  << read more >>

Guest Column: How Hospital Contact Centers Help Organizations Achieve Their Frictionless Patient Experience Goals, by Nicole Limpert
Discover how patient experience leadership can involve their contact centers when planning for frictionless patient experiences . . .  << read more >>

Ten Years Ago: Evaluating the Telephone Experience: Where Hospitals and Clinics Drop the Ball on Customer Service, by Sherry Smith, RN, MSN, MBA
Consider these opportunities that acute care facilities and clinics can consider in evaluating the patient customer service experience . . .  << read more >>

Industry News

Amtelco Simplifies Software Installation & Maintenance for Remote Operators

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

Read the June issue of AnswerStat, the information hub for healthcare contact centers.

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Feature Content:

Vendor Spotlight on 1Call: Improving Response to Critical Laboratory Results with Secure Messaging
Notification of critical laboratory results is crucial. Tap secure messaging technology to send key information to the right person quickly and accurately. << read more >>

Vital Signs: Channel Specialization Versus Multichannel Proficiency, by Peter Lyle DeHaan, PhD
Channel specialization is good for some agents and multichannel proficiency is ideal for others. This mix of channel focus is essential for your contact center. << read more >>

Decrease Patient Liability Using Nurse Triage Software, by Ravi K. Raheja, MD
Effective triage software is an easy-to-use solution for nurses that includes standardized protocols to address any patient symptom. << read more >>

Ten Years Ago: Improving Communications Between Contact Centers and IT, by Donna Fluss
Contact center managers now have an advantage when it comes to managing technology. If your internal IT group falls short, cloud-based contact center vendors can be the solution. << read more >>

Industry News

• Peter DeHaan Releases Healthcare Call Center Book
• Quality Contact Solutions Named Top 10 Healthcare BPO For 2022

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

Read the April issue of AnswerStat, the information hub for healthcare contact centers.

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Feature Content:

How Effective Communication Helps Organizations Achieve the Quintuple Aim, by Nicole Limpert
Correcting inefficient communication can help an organization towards their triple, quadruple, or even quintuple aim. << read more >>

Vital Signs: Multi-Channel Integration, by Peter Lyle DeHaan, PhD
Pursue multi-channel integration at your healthcare call center to better serve patients and produce superior outcomes. << read more >>

Guest Column: Tools to Improve Call Center Efficiency, by Mark Dwyer
Time is money, and saving time saves money. The best way to accomplish this is by using your call center solution as effectively as possible. << read more >>

How Telehealth Triage Nurses Can Address Mental Health Calls During Winter, by Ravi K. Raheja, MD
While professional healthcare providers are necessary when it comes to severe mental illness, telehealth triage nurses still can offer simple solutions to patients with milder symptoms << read more >>

Self-Care Tips for Physicians, Telehealth Triage Nurses, and Office Managers, by Ravi K. Raheja, MD
Top recommendations for healthcare staff on how they can manage the physical and mental stresses they experience on any given day. << read more >>

Ten Years Ago: Home-Based Agent Success, by Peter Lyle DeHaan, Ph.D.
There are many benefits from allowing agents to work from home, but if it’s pursued without the proper preparation, the advantages won’t happen. << read more >>

Industry News

• Wisconsin State Journal Names Amtelco Top Workplace in 2022
• 1Call Announces Certification with Cisco CUCM Release 14

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

Read the February issue of AnswerStat, the information hub for healthcare contact centers.

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Feature Content:

What Healthcare Leaders Should Know About Contact Centers, by Nicole Limpert
Healthcare leaders can help their organizations do more with less by ensuring they’re leveraging the capabilities of their call center staff and software. << read more >>

Vital Signs: Provide Multi-Channel Access, by Peter Lyle DeHaan, PhD
Explore how you can move your call center forward to offer multi-channel access to your patients and customers. << read more >>

Guest Column: Seven Difficult Telehealth Triage Calls a Nurse Should Be Prepared to Take, by Ravi K. Raheja, MD
Telehealth triage nurses will meet a wide range of patient callers, personalities, and symptoms that impact how they determine the best dispositions for care. << read more >>

Avoid Liability with Proper Documentation for Telehealth Nurse Triage, by Ravi K. Raheja, MD
An interview with D.D. Fritch, a tenured clinical leader, who discusses the legal perspective of why it’s crucial for triage nurses to have the proper documentation. << read more >>

Ten Years Ago: Are You Changeable? by Peter Lyle DeHaan
We can’t avoid change, but we can successfully address many of the negative reactions to it. << read more >>

Industry News

• Amtelco Announces Server Version 6.8 For miSecureMessages Secure Messaging App
• 1Call Announces Intelligent Series 5.5 Release

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.