Call 4 Health Announces 4th Annual User Conference

Call 4 HealthCall 4 Health, recently celebrating its twentieth anniversary, announced details for their fourth annual user conference, January 9–10, 2018 at the Delray Beach Marriott.

The two-day event will focus on customer service satisfaction, in which participants will acquire the essential tools, resources, and solutions necessary to manage and elevate their business’s healthcare footprint. Conference features include informative industry lectures, unique networking opportunities, and interactive discussion pods that will help bring businesses to the next level.

“The annual user conference has served as such an important learning tool for our industry clients and partners,” said Joseph Pores, CEO of Call 4 Health.

This year’s two keynote speakers include Kyle Davis Richardson, former Baltimore Ravens punter and NFL Super Bowl XXXV champion, and the co-founder of Caring One, a leading, low-cost provider of healthcare information services for hospitals and healthcare providers. Richardson will share insights into NFL safety and patient care initiatives.

Keynote speaker Shaun O’Neill is a special agent with the Federal Bureau of Investigation’s (FBI) Healthcare Taskforce. O’Neill will present on the current state of healthcare fraud and share best practices to keep businesses safe.

Call 4 Health Earns 2017 Award of Excellence

Call 4 HealthCall 4 Health, headquartered in Delray Beach, Florida, has been honored with the exclusive 2017 Award of Excellence. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s leading trade association for providers of call center services, including telephone answering and message delivery. Call 4 Health was presented with the award at the CAM-X 53rd Annual Convention and Trade Show held at the Marriott Pinnacle in Vancouver, BC.

“We are truly honored to receive this prestigious award,” said Joseph Pores, CEO of Call 4 Health. “This achievement underlines our commitment to delivering quality customer service and compassionate care to patients.”

Independent judges are contracted by CAM-X to evaluate message services over a six-month period. The scoring criteria include response time, agent courteousness, call accuracy, account knowledge, and overall impression of the call.

“Huge congratulations to Call 4 Health for winning this prestigious award. The responsibility and effort required to participate, and succeed, in the Award of Excellence program is a direct reflection of the commitment to quality and service excellence demonstrated by Call 4 Health,” said CAM-X President Dana Lloyd. CAM-X extends its congratulations to the staff of Call 4 Health on their proven quality service to their customers.

1Call Announces Major Transformer Update

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced a major update to the capabilities of the Transformer data importing utility. This update features an improved user interface, along with many new capabilities, saving countless hours for new 1Call customers and current customers upgrading to newer platforms such as Genesis.

The Transformer speeds and simplifies the process of moving data by using a set of utilities to import data (including SQL, LDAP, and delimited files), directories, on-call schedules, ACD tables, agent settings, client information, greetings, and images. These utilities are run separately and include the ability for users to determine how the source data will be transformed.

Vice president of research and development, Kevin Beale, commented, “Our software engineers have spent many hours refining the Transformer tools to meet current and future customer needs. The result is a new streamlined process that has impressed many customers who have already used it.”

For more information contact 1Call at 800-225-6035 or info@1call.com.

2017 1Call Leadership and Training Seminar Wrap-Up

1Call, a division of AmtelcoThe 1Call Division of Amtelco completed another successful 1Call Leadership and Training Seminar. 1Call customers, along with prospects and Amtelco staff, gathered in Madison, Wisconsin, September 12–14, 2017, to experience sessions to help healthcare organizations enhance their enterprise-wide communications.

After the informative “Generations Collide” keynote presentation by Chad Kopitzke of NeXtGen Advantage, attendees learned about Genesis, MergeComm, and miTeamWeb, along with new features for miSecureMessages and the Intelligent Series. In addition, customers presented sessions on MergeComm, web chat, miSecureMessages, and Intelligent Series.

Attendees shared positive comments about the seminar, including, “Excellent”; “I look forward to what you come up with for next year”; “the Amtelco team has a knack for facilitating an approachable networking environment”; “Friends and family: Never change this! Too few companies understand this”; “I learned something at all the sessions”; “Intrigued by the endless possibilities of MergeComm”; and “Each session was a learning experience.”

Next year’s 1Call Leadership and Training Seminar will be held in Madison, Wisconsin, on September 18–20, 2018, in a new location at The Park Hotel, on Madison’s Capitol Square.

For more information on 1Call Seminars, contact 1Call at 800-225-6035 or seminars@1call.com.

TriageLogic Recognized as Fast Growth Company

TriageLogicTriageLogic has been selected as one of Jacksonville’s Fast 50. TriageLogic experienced high growth by providing innovative products, outstanding service, and expertise at an affordable price. TriageLogic employees attended the reception to honor all Fast 50 businesses on July 20 in Jacksonville.

“Our strength has been the ability to recognize the challenges customers face and develop products to solve those challenges,” said CEO Charu Raheja. “When a client comes to us with a challenge they are trying to solve, we usually have a solution already available for their particular case.” Charu continues, “Our team spirit is one of constant innovation where the customer comes first.”

The corporate environment and healthcare industry both face pressure to keep their employees engaged, healthy, and happy, all while increasing productivity and decreasing healthcare costs. TriageLogic products focus on convenience, communication, and wellness, which created a large opportunity. Their growth is a combination of being in the market at the right time, as well as seeing a need and building innovative products to meet those needs.

TriageLogic is always evolving and looking for ways to develop services and products to improve the efficiency of providers and nurses and enhance the experience for patients. With that in mind they developed new features for their daytime office software, MyTriageChecklist.

They are also creating a new data report feature for their call center software and a customizable mobile app platform for providers and patients. They understand the industry is always evolving, so their team is always looking for ways to stay ahead of the curve to provide clients with the best software and services in the industry.

In addition, and as previously announced, Charu Raheja, Ph.D. has been awarded as one of the 2017 Women of Influence. Charu will be presented with this honor at the 14th Annual Women of Influence Awards on August 22.

1Call Announces Keynote Speaker for Conference

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that Chad Kopitzke of NeXtGen Advantage will be the keynote speaker for the Eleventh Annual 1Call Leadership Conference and Training Seminar. The seminar is September 12-14, 2017, at The Madison Concourse Hotel and Governor’s Club, located in downtown Madison, Wisconsin.

Mr. Kopitzke will share his expertise on overcoming one of the greatest challenges facing our workforce today, as he discusses “Generations Collide: A look at common generational differences and how to engage across the gaps to generate valuable ideas for an organization’s long-term success.” Mr. Kopitzke’s knowledge about this subject comes from hands-on experience, with twelve years of managing internship programs at a state university, as well as from various statistics and studies. He focuses on helping generations connect, rather than collide.

In addition to the keynote speaker, additional topics for this year’s conference and seminar include:

  • How to Develop an Organization-Wide Call Center
  • How to Transition Multiple Hospitals to Intelligent Series
  • Utilizing Web Chat
  • Enhancing Clinical Communications using MergeComm
  • What’s New? The 1Call Road Map
  • Genesis: A New Beginning!
  • Your Scripts—Your Way
  • IS Scripting Basics
  • IS Directories
  • IS On-Call
  • Application Maintenance

Learn more about the 2017 1Call Leadership Conference and Training Seminar or contact 1Call at 800-225-6035 or seminars@1call.com

Healthcare Facilities Enhance Clinical Communications

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that healthcare facilities are finding more ways to increase efficiency and improve patient care using MergeComm. 1Call’s MergeComm middleware event notification solution gives healthcare facilities a way to streamline enterprise-wide clinical communications.

Healthcare facilities report using MergeComm to handle nurse call, smart beds, telemetry, medical record systems, and critical lab results. MergeComm streamlines these processes by capturing requests from various hospital systems, and automates dispatching with escalation, confirmations, and retries. The ease of use, along with the extreme flexibility of MergeComm, improves response times for care teams, helping healthcare organizations provide better care for their patients.

Vice president of research and development, Kevin Beale, stated, “We are seeing more and more organizations utilize MergeComm for unique situations, and MergeComm is providing those organizations with capabilities that result in faster and more efficient communications. We will continue to add enhancements to MergeComm, and look forward to seeing even more innovative ways our customers use this technology.”

For more information contact 1Call at 800-225-6035 or info@1call.com.

MiSecureMessages Adds Functionality with v6.5

1Call, a division of AmtelcoAmtelco’s Call Division announced the release of miSecureMessages server version 6.5, with enhancements for both users and administrators.

User Features

  • Easier Registration: App users will appreciate a faster registration process, helping them to quickly get started using miSecureMessages.
  • Quick Phrases: Different groups of users can now have unique quick phrases (formerly called canned responses).
  • Improved Performance: Users will notice speed and performance improvements.

Administrative Features

  • Contact-based licensing: MiSecureMessages licenses are now based on the number of contacts, with each contact having multiple devices, including the contact web.
  • Permissions: New permission settings allow administrators to control who can make changes to system and user information and run reports.
  • App Menu Links: Administrators can add two URL links that are accessible in the app.
  • New Reports: System reports and group reports have been added, including database size, audit log, device list, message log, and message counts.

Amtelco president Tom Curtin stated, “MiSecureMessages continues to gain momentum in healthcare organizations, as well as other industries concerned with securely sending information. The miSecureMessages development team continues to add features requested by customers, along with additional features that help enhance security.”

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Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that the Genesis Intelligent Series solution and Intelligent Soft Agent have both successfully completed Avaya DevConnect Compliance Testing.

The Genesis Intelligent Series solution was tested with Avaya Aura® Session Manager release 7.0 and Avaya Aura® Communication Manager release 7.0. The Intelligent Soft Agent release 5.0 call center solution was tested with Avaya Aura® Communication Manager release 7.0 and Avaya Aura® Application Enablement Services release 7.0.

The Genesis software switching solution provides the Intelligent Series applications with advanced software-based telephony. Genesis provides an all-inclusive call center solution based on the Intelligent Series suite of applications.

Soft agent provides streamlined intelligent attendant console and call center performance, instantly impacting an organization’s bottom line. The Soft Agent combines agent state control and call handling capabilities with Amtelco’s Intelligent Series suite of applications.

Amtelco’s vice president of research and development, Kevin Beale said, “Amtelco is committed to our strong relationship with Avaya and continues to work closely with them to provide state-of-the-art solutions to our healthcare customers.”

Amtelco has been a member of the Avaya DevConnect partner program for more than ten years.

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Startel Taps Derek Borz as New Eastern Regional Healthcare Sales Manager

Startel Corporation expanded its sales team with the addition of Derek Borz, as healthcare sales manager for the eastern region. Borz has twenty years of sales experience with an expertise in healthcare and public safety. Most recently Borz served as a regional sales director with TelmedIQ. Previously, he was a regional sales director with Spok, Inc. (formerly Amcom Software and XTEND Communications). In his new role, Borz will handle healthcare sales and business development in the eastern region of the United States.

“Derek is a proven leader and will play a key role in helping us to further support our current healthcare customers and as well as build out our contact center suite and drive growth for Startel,” said William Lane, president and CEO of Startel. “We are very excited to have him join our team.”

“I am excited to join Startel where I can make a meaningful contribution in taking the company’s healthcare focus to the next level,” said Borz. “I look forward to working closely with the sales team to drive growth and capture market share.”

For more information contact Startel at 949-863-8776 or visit www.startel.com