MiSecureMessages Adds Functionality with v6.5

1Call, a division of AmtelcoAmtelco’s Call Division announced the release of miSecureMessages server version 6.5, with enhancements for both users and administrators.

User Features

  • Easier Registration: App users will appreciate a faster registration process, helping them to quickly get started using miSecureMessages.
  • Quick Phrases: Different groups of users can now have unique quick phrases (formerly called canned responses).
  • Improved Performance: Users will notice speed and performance improvements.

Administrative Features

  • Contact-based licensing: MiSecureMessages licenses are now based on the number of contacts, with each contact having multiple devices, including the contact web.
  • Permissions: New permission settings allow administrators to control who can make changes to system and user information and run reports.
  • App Menu Links: Administrators can add two URL links that are accessible in the app.
  • New Reports: System reports and group reports have been added, including database size, audit log, device list, message log, and message counts.

Amtelco president Tom Curtin stated, “MiSecureMessages continues to gain momentum in healthcare organizations, as well as other industries concerned with securely sending information. The miSecureMessages development team continues to add features requested by customers, along with additional features that help enhance security.”

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Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that the Genesis Intelligent Series solution and Intelligent Soft Agent have both successfully completed Avaya DevConnect Compliance Testing.

The Genesis Intelligent Series solution was tested with Avaya Aura® Session Manager release 7.0 and Avaya Aura® Communication Manager release 7.0. The Intelligent Soft Agent release 5.0 call center solution was tested with Avaya Aura® Communication Manager release 7.0 and Avaya Aura® Application Enablement Services release 7.0.

The Genesis software switching solution provides the Intelligent Series applications with advanced software-based telephony. Genesis provides an all-inclusive call center solution based on the Intelligent Series suite of applications.

Soft agent provides streamlined intelligent attendant console and call center performance, instantly impacting an organization’s bottom line. The Soft Agent combines agent state control and call handling capabilities with Amtelco’s Intelligent Series suite of applications.

Amtelco’s vice president of research and development, Kevin Beale said, “Amtelco is committed to our strong relationship with Avaya and continues to work closely with them to provide state-of-the-art solutions to our healthcare customers.”

Amtelco has been a member of the Avaya DevConnect partner program for more than ten years.

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Startel Taps Derek Borz as New Eastern Regional Healthcare Sales Manager

Startel Corporation expanded its sales team with the addition of Derek Borz, as healthcare sales manager for the eastern region. Borz has twenty years of sales experience with an expertise in healthcare and public safety. Most recently Borz served as a regional sales director with TelmedIQ. Previously, he was a regional sales director with Spok, Inc. (formerly Amcom Software and XTEND Communications). In his new role, Borz will handle healthcare sales and business development in the eastern region of the United States.

“Derek is a proven leader and will play a key role in helping us to further support our current healthcare customers and as well as build out our contact center suite and drive growth for Startel,” said William Lane, president and CEO of Startel. “We are very excited to have him join our team.”

“I am excited to join Startel where I can make a meaningful contribution in taking the company’s healthcare focus to the next level,” said Borz. “I look forward to working closely with the sales team to drive growth and capture market share.”

For more information contact Startel at 949-863-8776 or visit www.startel.com

TriageLogic CEO Honored at Enterprising Women of the Year

TriageLogicTriageLogic CEO, Charu Raheja, PhD, was honored at the Enterprising Women of the Year Awards. The Enterprising Women of the Year Awards is a prestigious recognition program for women business owners.

To win this award, Dr. Raheja demonstrated she has a fast-growth business, actively supports other women and girls involved in entrepreneurship, and stands out as a leader in her community. She exhibits each of these qualifiers in the success of TriageLogic and the launch of Continuwell, as well as her work with Community Health Charities and various charitable commitments and donations in her community.

Dr. Raheja was recognized April 2 at the 15th Annual Enterprising Women of the Year Awards Celebration & Conference. Enterprising Women is the nation’s only women-owned magazine published exclusively for women business owners that chronicles the growing political, economic, and social influence and power of entrepreneurial women.

“The recipients of the 2017 Enterprising Women of the Year Awards represent an amazing group of women entrepreneurs from across the United States and as far away as The Netherlands, South Africa, Uganda, the United Kingdom, and Canada,” said Monica Smiley, publisher and CEO of Enterprising Women. “We could not be more proud to recognize their accomplishments as CEOs of fast-growth companies, community leaders, and role models and mentors to other women and girls. We look forward to shining the spotlight on them at our fifteenth annual awards event in April.”

TriageLogic was also recently certified as a Women’s Business Enterprise and a Women Owned Small Business by the Women’s Business Enterprise National Council (WBENC), the nation’s largest third-party certifier of the businesses owned and operated by women in the U.S.

“We are excited to have TriageLogic recognized for its diversity and look forward to many new partnerships to help triage patients and ensure appropriate care for their symptoms,” said Dr. Raheja. “Now that TriageLogic is WBENC certified, we have the ability to compete for business opportunities provided by WBENC Corporate Members and government agencies looking to increase the diversity of their vendors.”

Visit www.triagelogic.com for more information.

 

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Registration Open for 1Call Leadership and Training Seminar

1Call, a division of Amtelco1Call announced the opening of registration for the Eleventh Annual 1Call Leadership and Training Seminar. The conference will be held September 12-14, 2017, at The Madison Concourse Hotel, in downtown Madison, Wisconsin. Topics currently scheduled include:

  • Updates for all 1Call Intelligent Series Solutions: Infinity, Genesis, and Soft Agent
  • Tips for transitioning to Soft Agent
  • New ideas for improving workflows using MergeComm automation
  • The latest on secure texting with miSecureMessages
  • Hands-on scripting
  • More topics to come.

This event provides attendees with a unique opportunity to learn how to use 1Call solutions to streamline communications throughout healthcare organizations, as well as an opportunity to network with other healthcare communication professionals. Attendees are also able to talk directly with Amtelco trainers, software developers, project managers, and field engineers.

According to Mike Friedel, senior vice president of sales, “After last year’s record-breaking conference, we are looking forward to another fantastic conference. Each year, we welcome many new attendees, as well as many returning attendees. The open atmosphere of sharing between attendees and Amtelco personnel makes it an extremely positive experience for everyone.”

For information contact 1Call at 800-225-6035, seminars@1call.com, or 1call.com.

MiSecureMessages Celebrates 6 Years of Secure Texting with v6.5

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that miSecureMessages is celebrating six years of secure texting and messaging. Since being introduced in February 2011, miSecureMessages has continued to be vital to maintaining protected health information (PHI), ensuring healthcare organizations meet HIPAA and HITECH regulations.

In addition, the new miSecureMessages Server version 6.5 introduces a number of new features, including:

  • Performance improvements to increase app and server speed
  • Easier registration for users, helping them start sending secure messages sooner
  • Enhanced administrative permission options, reducing the labor required to manage miSecureMessages
  • Additional canned response options for groups or departments
  • Added reports for system administrators
  • Adjustable time zone for reporting
  • Custom app menu links

Amtelco president Tom Curtin said, “MiSecureMessages was a unique product when it was first introduced, and has grown exponentially since that time. We are continuing to add more and more healthcare organizations to our list of miSecureMessages users, helping them ensure HIPAA compliance.”

For more information, contact 1Call: 800-225-6035, www.misecuremessages.com, or info@misecuremessages.com.

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1Call Announces Presentation Schedule for HIMSS17

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced their schedule for presentations in HIMSS booth #6453. The presentation, titled “Solving Your Communications Challenges with 1Call Solutions” will be held:

  • Monday, February 20 at 11:30 a.m., 1:00 p.m., 3:00 p.m., and 4:30 p.m.
  • Tuesday, February 21 at 11:00 a.m., 1:00 p.m., 3:00 p.m., and 4:30 p.m.
  • Wednesday, February 22 at 11:00 a.m., 1:00 p.m., and 2:30 p.m.

Presentations will be given by Mike Friedel, 1Call senior vice president of sales. Friedel commented, “After talking to a number of 1Call customers and prospects, we are proud to showcase how 1Call can help organizations become more efficient and provide better patient care.”

In addition to HIMSS booth #6453, 1Call will also be in HIMSS booth #888, where miSecureMessages will be featured.

HIMSS attendees who are unable to attend a presentation are invited to contact 1Call for a personal demo of 1Call solutions.

For more information, contact 1Call: 800-225-6035, www.1call.com/himss17, or info@1call.com.

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TriageLogic Announces Continuwell

Innovative Nurse-First Model to Improve Telehealth

TriageLogicTriageLogic Management and Consulting, LLC, announces the launch of Continuwell®, a new telehealth product for businesses and organizations to decrease employee healthcare expenses and reduce employee sick days. This service is designed to complement and enhance existing wellness or telemedicine offerings already in place or as a turnkey solution.

You take care of your patients, but who takes care of your staff? When your patients have a medical issue arise, they call your office or triage line to evaluate their symptoms and get professional advice on what steps to take next. Why not extend triage services to your staff by making Continuwell part of your employee benefits package?

Continuwell is a telephone healthcare service with a network of experienced registered nurses and doctors. Continuwell provides 24/7 on demand nurses and doctors to evaluate employees or members and determine appropriate care for their symptoms.

Continuwell differentiates itself with its nurse-first model, where nurses use doctor-written guided protocols to evaluate callers and determine the care needed to resolve their symptoms. Our nurses are able to provide the necessary care without the need of a doctor in three out of four cases, saving the cost of a telehealth doctor visit and making the system affordable for employers and employees:

  • Members enter their symptoms using either a mobile application or website portal.
  • A registered nurse calls back within minutes.
  • The nurse evaluates their symptoms and helps them with the next steps.

Continuwell is always available to help your staff get back on their feet, no matter the symptom. Continuwell nurses are an objective resource that employees can use to discuss symptoms they may not want to discuss with colleagues.

Telehealth doctors are available in the event a prescription or further treatment is needed. Our medical professionals reduce employee sick days and get people back to their normal activities sooner. Therefore, your staff can return to taking care of patients faster.

We help people decide when they really need to go to the ER, and when it is okay to stay at work. Our solution is a trusted alternative to ER or urgent care visits and prevents oversight of serious warning signs. Not only are we HIPAA compliant, we are also independent of health insurance companies.

Continuwell is affordable healthcare that gives employees or members peace of mind.

For more information on Continuwell or if you would like this service for your staff, call 844-258-4325 or email info@continuwell.com.

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Health Navigator Partners With ERatHome

Expands access to care and medical information for retail clinics and home-based urgent care services

Health Navigator announced it has partnered with ERatHome, a network of retail clinics and home-based urgent care services, to expand access to providers and control the flow of medical information between patients and clinicians. As part of the collaboration, Health Navigator will support ERatHome’s Hive application, which is designed to share medical records and treatment history among care teams, provide patients with 24/7 access to doctors, facilitate appointment scheduling, send automated reminders and alerts, and share patient education resources.

“ERatHome provides a valuable opportunity to expand access for patients and providers through its Hive application. This partnership will introduce consumers to a new level of care convenience that includes valuable aftercare instructions and resources,” said Patty Maynard, senior vice president of business development, Health Navigator. “Health Navigator aims to enhance the patient experience with easy-to-understand clinical information in plain language, which makes the Hive application an ideal match.”

Patients in the ERatHome network can use the Hive app to call or schedule a virtual visit with a doctor. Doctors use patient information to make a preliminary diagnosis based on symptoms and suggest the next steps to take. Health Navigator provides a diagnostic decision-support platform that features clinical codes, symptom checking intelligence, and process analysis for clinicians. By integrating Health Navigator’s comprehensive set of codes and analytics, ERatHome provides a more accurate, efficient diagnostic process, which can produce improved outcomes.

Robert Lancaster Promoted to 1Call Sales Manager

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that Robert Lancaster has been promoted to 1Call sales manager for the western region. Robert (Bob) has been working in miSecureMessages product sales for 1Call since joining the company earlier this year.

In his new position, Bob will be working with many current customers to ensure they are meeting their ever-expanding healthcare communication needs. Bob will also help new customers find the ideal 1Call communication solutions that meet the specific needs for their organizations.

Jeff Griedl, 1Call vice president of sales, stated, “Bob has already done an amazing job contacting customers to keep them informed about the miSecureMessages encrypted messaging solution. We are thrilled to have Bob working with more of our customers to present all of the 1Call solutions available for healthcare organizations.”

Bob can be reached at blancaster@1call.com or 877-206-9159.