TriageLogic Recognized as Fast Growth Company

TriageLogicTriageLogic has been selected as one of Jacksonville’s Fast 50. TriageLogic experienced high growth by providing innovative products, outstanding service, and expertise at an affordable price. TriageLogic employees attended the reception to honor all Fast 50 businesses on July 20 in Jacksonville.

“Our strength has been the ability to recognize the challenges customers face and develop products to solve those challenges,” said CEO Charu Raheja. “When a client comes to us with a challenge they are trying to solve, we usually have a solution already available for their particular case.” Charu continues, “Our team spirit is one of constant innovation where the customer comes first.”

The corporate environment and healthcare industry both face pressure to keep their employees engaged, healthy, and happy, all while increasing productivity and decreasing healthcare costs. TriageLogic products focus on convenience, communication, and wellness, which created a large opportunity. Their growth is a combination of being in the market at the right time, as well as seeing a need and building innovative products to meet those needs.

TriageLogic is always evolving and looking for ways to develop services and products to improve the efficiency of providers and nurses and enhance the experience for patients. With that in mind they developed new features for their daytime office software, MyTriageChecklist.

They are also creating a new data report feature for their call center software and a customizable mobile app platform for providers and patients. They understand the industry is always evolving, so their team is always looking for ways to stay ahead of the curve to provide clients with the best software and services in the industry.

In addition, and as previously announced, Charu Raheja, Ph.D. has been awarded as one of the 2017 Women of Influence. Charu will be presented with this honor at the 14th Annual Women of Influence Awards on August 22.

1Call Announces Keynote Speaker for Conference

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that Chad Kopitzke of NeXtGen Advantage will be the keynote speaker for the Eleventh Annual 1Call Leadership Conference and Training Seminar. The seminar is September 12-14, 2017, at The Madison Concourse Hotel and Governor’s Club, located in downtown Madison, Wisconsin.

Mr. Kopitzke will share his expertise on overcoming one of the greatest challenges facing our workforce today, as he discusses “Generations Collide: A look at common generational differences and how to engage across the gaps to generate valuable ideas for an organization’s long-term success.” Mr. Kopitzke’s knowledge about this subject comes from hands-on experience, with twelve years of managing internship programs at a state university, as well as from various statistics and studies. He focuses on helping generations connect, rather than collide.

In addition to the keynote speaker, additional topics for this year’s conference and seminar include:

  • How to Develop an Organization-Wide Call Center
  • How to Transition Multiple Hospitals to Intelligent Series
  • Utilizing Web Chat
  • Enhancing Clinical Communications using MergeComm
  • What’s New? The 1Call Road Map
  • Genesis: A New Beginning!
  • Your Scripts—Your Way
  • IS Scripting Basics
  • IS Directories
  • IS On-Call
  • Application Maintenance

Learn more about the 2017 1Call Leadership Conference and Training Seminar or contact 1Call at 800-225-6035 or seminars@1call.com

Healthcare Facilities Enhance Clinical Communications

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that healthcare facilities are finding more ways to increase efficiency and improve patient care using MergeComm. 1Call’s MergeComm middleware event notification solution gives healthcare facilities a way to streamline enterprise-wide clinical communications.

Healthcare facilities report using MergeComm to handle nurse call, smart beds, telemetry, medical record systems, and critical lab results. MergeComm streamlines these processes by capturing requests from various hospital systems, and automates dispatching with escalation, confirmations, and retries. The ease of use, along with the extreme flexibility of MergeComm, improves response times for care teams, helping healthcare organizations provide better care for their patients.

Vice president of research and development, Kevin Beale, stated, “We are seeing more and more organizations utilize MergeComm for unique situations, and MergeComm is providing those organizations with capabilities that result in faster and more efficient communications. We will continue to add enhancements to MergeComm, and look forward to seeing even more innovative ways our customers use this technology.”

For more information contact 1Call at 800-225-6035 or info@1call.com.

MiSecureMessages Adds Functionality with v6.5

1Call, a division of AmtelcoAmtelco’s Call Division announced the release of miSecureMessages server version 6.5, with enhancements for both users and administrators.

User Features

  • Easier Registration: App users will appreciate a faster registration process, helping them to quickly get started using miSecureMessages.
  • Quick Phrases: Different groups of users can now have unique quick phrases (formerly called canned responses).
  • Improved Performance: Users will notice speed and performance improvements.

Administrative Features

  • Contact-based licensing: MiSecureMessages licenses are now based on the number of contacts, with each contact having multiple devices, including the contact web.
  • Permissions: New permission settings allow administrators to control who can make changes to system and user information and run reports.
  • App Menu Links: Administrators can add two URL links that are accessible in the app.
  • New Reports: System reports and group reports have been added, including database size, audit log, device list, message log, and message counts.

Amtelco president Tom Curtin stated, “MiSecureMessages continues to gain momentum in healthcare organizations, as well as other industries concerned with securely sending information. The miSecureMessages development team continues to add features requested by customers, along with additional features that help enhance security.”

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Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that the Genesis Intelligent Series solution and Intelligent Soft Agent have both successfully completed Avaya DevConnect Compliance Testing.

The Genesis Intelligent Series solution was tested with Avaya Aura® Session Manager release 7.0 and Avaya Aura® Communication Manager release 7.0. The Intelligent Soft Agent release 5.0 call center solution was tested with Avaya Aura® Communication Manager release 7.0 and Avaya Aura® Application Enablement Services release 7.0.

The Genesis software switching solution provides the Intelligent Series applications with advanced software-based telephony. Genesis provides an all-inclusive call center solution based on the Intelligent Series suite of applications.

Soft agent provides streamlined intelligent attendant console and call center performance, instantly impacting an organization’s bottom line. The Soft Agent combines agent state control and call handling capabilities with Amtelco’s Intelligent Series suite of applications.

Amtelco’s vice president of research and development, Kevin Beale said, “Amtelco is committed to our strong relationship with Avaya and continues to work closely with them to provide state-of-the-art solutions to our healthcare customers.”

Amtelco has been a member of the Avaya DevConnect partner program for more than ten years.

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Startel Taps Derek Borz as New Eastern Regional Healthcare Sales Manager

Startel Corporation expanded its sales team with the addition of Derek Borz, as healthcare sales manager for the eastern region. Borz has twenty years of sales experience with an expertise in healthcare and public safety. Most recently Borz served as a regional sales director with TelmedIQ. Previously, he was a regional sales director with Spok, Inc. (formerly Amcom Software and XTEND Communications). In his new role, Borz will handle healthcare sales and business development in the eastern region of the United States.

“Derek is a proven leader and will play a key role in helping us to further support our current healthcare customers and as well as build out our contact center suite and drive growth for Startel,” said William Lane, president and CEO of Startel. “We are very excited to have him join our team.”

“I am excited to join Startel where I can make a meaningful contribution in taking the company’s healthcare focus to the next level,” said Borz. “I look forward to working closely with the sales team to drive growth and capture market share.”

For more information contact Startel at 949-863-8776 or visit www.startel.com

TriageLogic CEO Honored at Enterprising Women of the Year

TriageLogicTriageLogic CEO, Charu Raheja, PhD, was honored at the Enterprising Women of the Year Awards. The Enterprising Women of the Year Awards is a prestigious recognition program for women business owners.

To win this award, Dr. Raheja demonstrated she has a fast-growth business, actively supports other women and girls involved in entrepreneurship, and stands out as a leader in her community. She exhibits each of these qualifiers in the success of TriageLogic and the launch of Continuwell, as well as her work with Community Health Charities and various charitable commitments and donations in her community.

Dr. Raheja was recognized April 2 at the 15th Annual Enterprising Women of the Year Awards Celebration & Conference. Enterprising Women is the nation’s only women-owned magazine published exclusively for women business owners that chronicles the growing political, economic, and social influence and power of entrepreneurial women.

“The recipients of the 2017 Enterprising Women of the Year Awards represent an amazing group of women entrepreneurs from across the United States and as far away as The Netherlands, South Africa, Uganda, the United Kingdom, and Canada,” said Monica Smiley, publisher and CEO of Enterprising Women. “We could not be more proud to recognize their accomplishments as CEOs of fast-growth companies, community leaders, and role models and mentors to other women and girls. We look forward to shining the spotlight on them at our fifteenth annual awards event in April.”

TriageLogic was also recently certified as a Women’s Business Enterprise and a Women Owned Small Business by the Women’s Business Enterprise National Council (WBENC), the nation’s largest third-party certifier of the businesses owned and operated by women in the U.S.

“We are excited to have TriageLogic recognized for its diversity and look forward to many new partnerships to help triage patients and ensure appropriate care for their symptoms,” said Dr. Raheja. “Now that TriageLogic is WBENC certified, we have the ability to compete for business opportunities provided by WBENC Corporate Members and government agencies looking to increase the diversity of their vendors.”

Visit www.triagelogic.com for more information.

 

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Registration Open for 1Call Leadership and Training Seminar

1Call, a division of Amtelco1Call announced the opening of registration for the Eleventh Annual 1Call Leadership and Training Seminar. The conference will be held September 12-14, 2017, at The Madison Concourse Hotel, in downtown Madison, Wisconsin. Topics currently scheduled include:

  • Updates for all 1Call Intelligent Series Solutions: Infinity, Genesis, and Soft Agent
  • Tips for transitioning to Soft Agent
  • New ideas for improving workflows using MergeComm automation
  • The latest on secure texting with miSecureMessages
  • Hands-on scripting
  • More topics to come.

This event provides attendees with a unique opportunity to learn how to use 1Call solutions to streamline communications throughout healthcare organizations, as well as an opportunity to network with other healthcare communication professionals. Attendees are also able to talk directly with Amtelco trainers, software developers, project managers, and field engineers.

According to Mike Friedel, senior vice president of sales, “After last year’s record-breaking conference, we are looking forward to another fantastic conference. Each year, we welcome many new attendees, as well as many returning attendees. The open atmosphere of sharing between attendees and Amtelco personnel makes it an extremely positive experience for everyone.”

For information contact 1Call at 800-225-6035, seminars@1call.com, or 1call.com.

MiSecureMessages Celebrates 6 Years of Secure Texting with v6.5

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that miSecureMessages is celebrating six years of secure texting and messaging. Since being introduced in February 2011, miSecureMessages has continued to be vital to maintaining protected health information (PHI), ensuring healthcare organizations meet HIPAA and HITECH regulations.

In addition, the new miSecureMessages Server version 6.5 introduces a number of new features, including:

  • Performance improvements to increase app and server speed
  • Easier registration for users, helping them start sending secure messages sooner
  • Enhanced administrative permission options, reducing the labor required to manage miSecureMessages
  • Additional canned response options for groups or departments
  • Added reports for system administrators
  • Adjustable time zone for reporting
  • Custom app menu links

Amtelco president Tom Curtin said, “MiSecureMessages was a unique product when it was first introduced, and has grown exponentially since that time. We are continuing to add more and more healthcare organizations to our list of miSecureMessages users, helping them ensure HIPAA compliance.”

For more information, contact 1Call: 800-225-6035, www.misecuremessages.com, or info@misecuremessages.com.

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1Call Announces Presentation Schedule for HIMSS17

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced their schedule for presentations in HIMSS booth #6453. The presentation, titled “Solving Your Communications Challenges with 1Call Solutions” will be held:

  • Monday, February 20 at 11:30 a.m., 1:00 p.m., 3:00 p.m., and 4:30 p.m.
  • Tuesday, February 21 at 11:00 a.m., 1:00 p.m., 3:00 p.m., and 4:30 p.m.
  • Wednesday, February 22 at 11:00 a.m., 1:00 p.m., and 2:30 p.m.

Presentations will be given by Mike Friedel, 1Call senior vice president of sales. Friedel commented, “After talking to a number of 1Call customers and prospects, we are proud to showcase how 1Call can help organizations become more efficient and provide better patient care.”

In addition to HIMSS booth #6453, 1Call will also be in HIMSS booth #888, where miSecureMessages will be featured.

HIMSS attendees who are unable to attend a presentation are invited to contact 1Call for a personal demo of 1Call solutions.

For more information, contact 1Call: 800-225-6035, www.1call.com/himss17, or info@1call.com.

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