Started in 1996 to support TeamHealth physicians, TeamHealth Medical Call Center evolved over time, outgrowing its brand identity and core message, which is a natural part of every dynamic, growing business. Now, more than two decades later, they have evolved to become a premiere provider of medical call center solutions, offering services to more than fifteen thousand providers in individual and group practices, hospital systems, universities, community health centers, and other medical organizations across the United States. Today they are more dynamic than ever, and their new brand of AccessNurse reflects this reality.
Since their conception, providing access to medical care has been the underlying theme and pulse of the call center. Woven into every fabric of their new brand is the word access: from their story to how they treat clients and their patients. The new AccessNurse name is a textual representation of what they offer, believe in, and represent: providing clients and patients with 24/7 access to definitive nurse care. They also supplement this new name with the tagline, “A TeamHealth Company” to reinforce their alignment with TeamHealth and the medical integrity, experience, and resources that go along with that relationship.
1Call, a division of Amtelco and a leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace, announced the promotion of Amber Schroedl to solutions architect.
“Amber has been a key part of our success, and brings a unique, real-world set of skills to our department,” said Kevin Mahoney, director of solutions architecture. “We are thrilled to promote her to this important position and serve our customers better by reducing implementation and go-live times.
The Solutions Architecture Team supports existing and potential customers by performing live product demonstrations, providing custom documentation and templates, and validating customer’s voice, data, internet, and cloud computing application requirements to ensure effective use of all communication solutions.
1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide healthcare communications, save an organization’s limited resources, and make them tremendously efficient by helping them bring wellness to their patients and their bottom line.
On Thursday June 13th, Call 4 Health
received the 2019 Award of Excellence (for 5 consecutive years in a
row!) and the Call Center Award of Distinction from ATSI—The Association of
Teleservices International, Inc.
The Award of Excellence involves an independent
firm that “mystery shops” messaging services and grades the service they
The Call Center Award of Distinction is a
sister program to the Award of Excellence that focuses on longer,
more involved call handling designed to measure the skills of professional call
center agents throughout North America.
These awards go only to companies that achieve the
highest scores on a broad set of criteria like ring time, accuracy of answer
phrase, operator guidance of call, manners, etc.
Congratulations to our team for all of your
hard work! We couldn’t have done it without you!
1Call, a Division of Amtelco, announced a partnership with Interbit Data, a leader in ensuring hospital staff has ubiquitous access to critical healthcare information. Using Interbit Data’s NetDelivery intelligent report distribution software, patient lab results can be delivered to clinicians via 1Call’s miSecureMessages application. The integration enables a hospital to distribute the critical lab results requiring action to the appropriate clinician’s tablet or smartphone.
NetDelivery intelligent report
distribution enables hospitals to send patient information simply and securely,
such as lab results, from the healthcare information system. NetDelivery allows
a hospital to collate and direct reports to the proper recipients based on user
defined rules. It also enables decision-based delivery, speeding and
simplifying actionable information to the right clinicians, at the right time
and in the right place.
1Call’s miSecureMessages is an
encrypted two-way HIPAA and HITECH compliant messaging app that simplifies
hospital communications with fast, reliable, secure messaging to help care
teams provide better patient care. MiSecureMessages apps are available for Android™
and Apple® iOS devices, as well as a secure web application for desktop use.
1Call, a division of Amtelco, announced their partnership with American Messaging Services, LLC (“American Messaging”), one of the largest private critical messaging companies in the United States.
Combining 1Call’s Operator Console with American Messaging’s critical messaging service, will greatly improve critical communications in healthcare areas that are designed to keep other wireless technologies out. American Messaging’s superior in-building coverage penetrates areas inaccessible to current cellular technology such as radiology labs and deep basements.
Mike Friedel, 1Call’s vice president of sales stated, “Our operator consoles are loaded with features and advanced technologies, but we were missing a traditional messaging component. This exciting partnership with American Messaging elevates the capabilities of our operator consoles to better serve customers who utilize paging services.”
Dave Andersen, American Messaging chief operating officer noted, “We are thrilled to further integrate our commercial and private messaging networks with the 1Call platform. Paging remains the most reliable technology for critical healthcare communications and our partnership with Amtelco helps to optimize current workflows for our customers.”
The Sun Sentinel honored six business leaders with its annual Excalibur Award, including Call 4 Health’s CEO Joe Pores. The Excalibur awards recognize outstanding contributions to their organizations and communities.
Awarded May 7, 2019, the Excalibur Awards honor business
leaders in South Florida for 2018. The awards recognize business achievement
and civic contributions each year, starting in 1978. The winners for this esteemed
business leader of the year award were selected by a panel of the Sun Sentinel
Media Group and nominations from the public.
Call 4 Health is a nationwide service, operating 24/7. It
employs 300 people in Delray Beach, with offices near Baltimore and Nashville,
where it employs 200 more. The company, which handles 1.5 million calls each
month, generates more than $20 million in annual revenues, with an annual 25
percent growth rate.
Formed in 1997 as a medical answering service, the company
expanded over the years from answering doctor office’s calls to offering
advanced healthcare services including patient registration and appointment
services for healthcare systems, hospitals, and hospice organizations.
Additionally, some hospitals outsource their internal switchboard function to
Call 4 Health.
Amtelco, a leading supplier of
communication technologies and software communications applications for more
than forty years, announced that its Genesis Intelligent Series solution is
compliant with key Avaya IX Workplace Calling solutions from Avaya, a global
leader in solutions that enhance and simplify communications and collaboration.
The Genesis software switching solution
provides the Intelligent Series applications with advanced software-based
telephony. Genesis provides an all-inclusive, enterprise-wide call center with
skills-based automatic call distribution (ACD), built-in speech recognition,
text to speech, and voice services to improve call routing and management.
Users can keep metrics with customizable reporting, enhance accountability with
call logging and video screen capture, connect remote agents, and manage
automated dispatch and on-call scheduling. Genesis can operate in a virtual
server environment or in the cloud, enabling businesses to grow without adding
additional hardware, helping save time and money.
Intelligent Series release 5.3.6774 application is now compliance-tested
by Avaya for compatibility with Avaya IX Workplace
components Avaya Aura® Communication Manager 8.0 and Avaya
Aura Session Manager 8.0 via a SIP trunk.
Industry veteran Peter Lyle DeHaan released his insider’s
guide to starting an answering service earlier this year. How to Start a
Telephone Answering Service concisely shares the essential information
needed to start an answering service. Based on decades of industry experience
and years of consulting for hospital communication centers, healthcare
call centers, and medical answering services, Peter Lyle DeHaan, PhD, released this book as a service to
“I open the book trying to talk people out of starting an
answering service. If they decide to proceed, I want them to do it right and
not damage the industry by making naïve mistakes,” said DeHaan. It’s an
essential resource for anyone thinking about starting a medical answering
“When I consulted for the industry, people kept asking for
information on how to start an answering service. I repeated the same advice so
often, that I eventually to putting it online.” Since day one that website
received steady traffic. Now, for the first time, that updated information is
available in a book. Available in paperback and e-book.
Learn more at www.StartAnAnsweringService.com.
The 1Call division of Amtelco released version 4.2.0 of the miSecureMessages secure messaging app. Version 4.2.0 features enhanced functionality with Apple Watch. Apple Watch Series 3 and Series 4 users with watchOS 5 or later can read and reply to secure messages from their Apple Watch. A menu added to Apple Watch displays which accounts contain new messages.
Colleen Curtin, miSecureMessages product manager, stated, “We are very excited to release this highly anticipated app update and would like to thank our customers who enthusiastically volunteered their time to test the update to ensure it would meet the needs of all of our customers. This new version will greatly improve clinical communications.”
Customers of miSecureMessages may either manually or automatically update the app from their iPhone’s app store. New documentation is available on Amtelco’s TechHelper website for additional support.
The miSecureMessages Apple app provides secure messaging and paging services for iPhone, iPad, and iPod Touch. Users can view, respond to, and initiate messages to other miSecureMessages users within an organization.
The 1Call Division of Amtelco announced the release of Version 5.3 of their Intelligent Series (IS) software. It includes several updates and additions including:
the transfer of voicemail from Infinity to IS for use with the Genesis system,
ACD answer call setting to reassign parked calls to another ACD skill,
auto-answer announcement greetings,
the addition of conference join call recording to conference join and patch call states so that both conferences and patches can be recorded, and
an IS supervisor dashboard allowing users to configure multiple dashboard layouts that can be filled with a choice of widgets.
Amtelco’s vice president of research and development, Kevin Beale stated, “We are thrilled to be able to release this impressive software update. Countless hours have been spent researching, developing, and refining each feature, ensuring they will meet the needs of our customers and helping them improve communications with their patients and physicians.”
For more information about 1Call’s Genesis Intelligent Series for hospitals, clinics, and healthcare enterprises, 800-225-6035, firstname.lastname@example.org, or www.1call.com.