1Call, a leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace, is pleased to announce that the company is entering into a contract with Brad Swift to support healthcare organizations and their growing need to quickly have access to the newest 1Call software features.
Brad will help healthcare organizations get up-to-date with current technologies, assist with projects such as acquisitions and department mergers, and help with growth and future development.
“Brad had a successful eighteen-year sales career with us in the past, serving our customers in Canada,” said Tom Curtin, president of 1Call. “Our customers will be able to outsource to 1Call to help get work done that they can’t find resources for and add even more call center processes to their 1Call call center system.”
For example, “When hospitals are unsure about the liability that comes with hiring temporary employees for their communications projects, I will be able to help,” Swift said. “I’m backed by 1Call’s resources, expertise, and personnel who are trained in accordance with HIPAA and HITRUST directives.”
For more information contact Brad Swift at 800-729-0752 or firstname.lastname@example.org.
Startel and Professional Teledata successfully completed their Healthcare Insurance Portability and Accountability Act (HIPAA) assessment. This marks Startel’s fourth and Professional Teledata’s first assessment for HIPAA compliance and reinforces the companies’ commitment to protecting consumer data and privacy. SecurityMetrics performed the third-party compliance assessment.
Following an evaluation of Startel and Professional Teledata’s offices, data centers, and software solutions, SecurityMetrics determined that the companies implemented policies and procedures to fulfill its obligations under HIPAA and Health Information Technology for Economic and Clinical Health Act (HITECH). Both companies received scores of 100 percent for compliance posture of administrative, physical, and technical safeguards as well as organizational requirements.
“We are thrilled with this year’s compliance achievements,” said Startel, Professional Teledata, and Alston Tascom president and CEO, Brian Stewart. “HIPAA security and compliance are top priorities for us. We look forward to continuing to deliver contact center solutions and services that help our customers grow their business and safeguard electronic protected health information.”
“Startel and Professional Teledata successfully implemented policies, procedures, and safeguards designed to comply with HIPAA,” said Brand Barney, senior HIPAA security analyst at SecurityMetrics. “Throughout the audit, we took into account the size, capabilities, cost, and probability of risk when evaluating the security measures implemented by Startel and Professional Teledata.”
The full HIPAA report is available to customers upon request. The companies will also sign Business Associate (BA) agreements with clients who require HIPAA compliance. Next year’s audit will include an assessment of Alston Tascom’s operating environment, data center, and solutions.
For more information, call 949-863-8776 or visit www.startel.com.
1Call announced that the miSecureMessages Android app version 188.8.131.52 was released to the Google Play store on Tuesday, May 15, 2018. Adding contacts to messages and the entire conversation flow process have been improved for efficiency. User interface updates were made to the login, create account, inbox, message thread, account management, and user setup screens.
1Call president Tom Curtin stated, “MiSecureMessages continues to gain momentum in healthcare organizations because it’s HIPAA-compliant, but it’s also used by other businesses that want to communicate securely and protect their client’s personal data or need to have reliable and fast communications.”
MiSecureMessages is a secure messaging app that encrypts user information to ensure data remains confidential. Secure text messaging protocols include these benefits:
- End-to-end message encryption
- Messages aren’t stored on devices so messages are safe if a device is lost or stolen
- Quickly and reliably sends large amounts of information through Wi-Fi and data networks
- Easy to use, customizable, and available for Android and Apple
- Detailed and dynamic message reports with full message history and contact details
For more information visit www.misecuremessages.com or email email@example.com.
1Call announced that healthcare customers who manage on-call and physician scheduling with the 1Call and QGenda scheduling platforms, can now deliver calls and messages to the right people, at the right time thanks to an integration initiative between 1Call and QGenda. 1Call’s comprehensive healthcare on-call scheduling and communications suite works seamlessly with QGenda’s physician scheduling software to provide a fully integrated scheduling platform.
The integration ensures that schedule assignments in both platforms are synchronized at all times. The result is a powerful tool that plays a critical role in helping nurses and doctors save lives each day.
“The 1Call on-call scheduling platform is utilized by healthcare organizations for critical communications and secure HIPAA-compliant messaging,” said Tom Curtin, president of Amtelco and the 1Call Healthcare Division. “This integration makes it possible to update on-call schedule shift assignments on a real-time basis in our Intelligent Series software with information originating in the QGenda application.”
1Call systems send roughly 14.5 million messages a day or 5.25 billion messages a year. QGenda provides automated physician scheduling for more than 170,000 providers, covering 20 million monthly shift hours.
1Call opened registration for their 12th Annual 1Call Leadership and Training Seminar. The conference will be September 18-20, 2018, at the Park Hotel, located on Madison, Wisconsin’s Capitol Square.
Topics will focus on MergeComm, miSecureMessages, and Genesis. It will also cover best practices for implementing IS and how 1Call provides a reliable, cost-effective enterprise solution.
This event provides attendees with a unique opportunity to learn how to use 1Call solutions to streamline communications throughout healthcare organizations. Additionally, it provides an opportunity to network with other healthcare communication professionals. Attendees can also talk directly with Amtelco implementation specialists, software developers, project managers, and field engineers.
According to Mike Friedel, senior vice president of sales, “We are anticipating another record-breaking conference and are looking forward to a fantastic seminar. Each year, we welcome many new attendees, as well as many returning attendees. The open atmosphere of sharing between attendees and Amtelco personnel makes it an extremely positive experience for everyone. Please join us this year.”
For more information contact 1Call at 800-225-6035, firstname.lastname@example.org, or https://1call2018.eventbrite.com.
The 1Call Division of Amtelco announced the use of a special hashtag, #How1CallHelps, to fit the HIMSS18 theme, “Where the World Connects for Health” to act as an anchor for eight core messages it will feature at the show.
Attendees can use the #How1CallHelps hashtag to learn about 1Call’s role in helping healthcare organizations with code calls, directories, disaster preparedness, notifications, on-call scheduling, operator consoles, scripted workflows, and secure texting.
1Call will have two booths at HIMSS18: a primary booth at #4039 and another featuring the miSecureMessages secure texting app at #7308.
“1Call is looking forward to another successful conference,” said Mike Friedel, 1Call senior vice president of sales. “We have continued to develop secure and useful communications solutions for professional healthcare organizations. Year after year these organizations visit the 1Call booths to help their organization become more efficient, profitable, customer-centric, and more successful overall.”
Hospitals and clinics consistently report that using 1Call’s enterprise-wide communication solutions leads to improved patient satisfaction, reduced operator training times, fewer communication errors, and increased productivity.
For more information, contact 1Call at 800-225-6035, email@example.com, or www.1call.com.
TriageLogic introduced the latest version of MyTriageChecklist®, a daytime telephone nurse triage software to triage and document patient phone calls. This upgrade includes new features with data analytics reports and the ability for providers to customize the care instructions their nurses give during triage calls.
MyTriageChecklist now includes the ability to create custom reports. The new analytics feature allows practices to easily evaluate and monitor their clinical patient phone calls. They can see in real time the results of patient calls, including protocols used, disposition, and outcomes.
Another feature of the new myTriageChecklist is the ability to create custom orders. With this technology, once the nurse has determined the appropriate level of care, they can follow tailored instructions based on physician or practice preferences. For example, some doctors prefer their patients use specific brands of medications when appropriate. Other examples include a specific urgent care center or ER to go to if patients need immediate treatment. This option allows the nurse to help patients without having to consult with the doctor on every call. Highlights include:
- Nurse triage protocols from Schmitt-Thompson, daytime and after-hours
- Fast, efficient point and click interface
- Medication dosage charts: click to add to triage documentation
- Email/text handouts and encounter specific care advice to callers
- Smart copy and paste to EMR
- Preconfigured to work seamlessly inside Salesforce
Training to use the myTriageChecklist telephone triage software takes thirty minutes or less. A nurse manager gives personalized training for every group that signs up. The software is web based, meaning that no hardware or IT support is needed. These new features make it easy for any organization to set up and maintain a quality clinical call program.
Founded in 2005, TriageLogic is a URAC accredited, physician-led provider of quality services and software for telehealth. They integrate communication solutions with medical expertise based on practical experience and a thorough understanding of the field. TriageLogic is a leading provider of triage technology, mobile applications, and call center solutions. The TriageLogic group serves physicians nationwide and covers millions of lives. With over ten years of experience and six customizable products, TriageLogic continues to partner with private practices, hospitals, and corporations throughout the U.S. Visit www.triagelogic.com for more information
Telecom veteran brings 15 years’ experience in healthcare vertical to Call Center Sales Pro
Call Center Sales Pro, a leading healthcare call center consultancy, announced that Pete Gilhooly joined their team as director of hospital call centers. In this new position he will work to finetune and rollout the organization’s operational model for hospital call centers. His first day in this new assignment was December 18, 2017.
Gilhooly will work with hospital call centers in the healthcare vertical and build upon the great strides already made by the Call Center Sales Pro team in this dynamic and growing sector.
Janet Livingston, founder of Call Center Sales Pro, brought Gilhooly on board to further advance the company’s already successful efforts in this market. “Pete is a natural fit with the Call Center Sales Pro team,” Livingston said. “He brings three decades of telecom leadership experience to us, the last fifteen of which focus specifically on healthcare.” By adding Pete’s leadership, knowledge, and expertise, “Call Center Sales Pro is poised to take a giant leap forward.”
“I’m happy to be part of the Call Center Sales Pro team,” Gilhooly said. “I look forward to much success as we grow the organization and bring the healthcare vertical to the next level. I’m really looking forward to this and all the exciting opportunities it entails.” In his new role, Pete will integrate the current initiatives of the Call Center Sales Pro team and use it to develop a comprehensive model that can be rolled out to hospital call centers across the United States.
In addition to spending thirty years in the telecom industry, with the last fifteen focused on healthcare, Gilhooly spent six years at Glens Falls Hospital, most recently as senior director of IT infrastructure. Gilhooly also worked at Chaplin Valley Physicians Hospital as director of information technology and at Albany Medical Center as vice president of technology management.
Call 4 Health, a leading medical call center and nurse triage service, opened a third location in Spring Hill, TN. Headquartered in Delray Beach, FL, it also operates a center in Linthicum Heights, MD.
“The demand for call center services in the medical industry has exploded in recent years,” said Joseph Pores, Call 4 Health CEO.” With this new facility, we will be able to greatly increase our volume and bring our proprietary, innovative technology to even more hospitals and medical centers around the country.”
The expansion includes the procurement of a 15,000 square feet facility, which will house 200 call center agents and triage nurses.
Call 4 Health uses state-of-the-art technology initiatives, and currently processes up to 30,000 calls daily for 1,400 clients, creating a solution to the demand put on large health systems and hospitals. Call 4 Health serves clients nationwide in almost every state. Eighty percent of its clients are hospitals and healthcare systems, with the remaining 20 percent in homecare, hospice, and pharmaceuticals.
With the addition of the Spring Hill facility, Call 4 Health expects to increase its daily call volume to 50,000 and client base to 2,000.
Amtelco’s 1Call Division announced miSecureMessages Server version 6.6, with enhancements for both users and administrators.
MiSecureMessages User Features
- Registration Via Email: App users can register their app using a link sent in an email by their administrator.
- Fingerprint Scanning: Users can quickly log into the app using their fingerprint.
- Reset Password and Passcode Links: The app includes “Forgot Password” and “Forgot Passcode” links, which sends users an email so they can reset their passwords and passcodes.
- Personal Circles: Users can create their own personal circle contacts, allowing them to communicate with their select group of colleagues more quickly.
- Improved Performance: Users will notice speed and performance improvements.
MiSecureMessages Administrative Features
- Importing Contacts: Administrators utilizing onsite configurations can import user names, display names, email addresses, and phone numbers to quickly create contacts
- Password and Passcode Expiration: Administrators can set expiration timeframes for passwords and passcodes, requiring users to update these to enhance security.
- Additional Settings: Several system settings are configurable on a per-group basis, including allowing device-to-device messaging, registration type, default notification attempts and intervals, and Web OnCall and status settings. This allows more flexibility in creating groups with different settings.
Amtelco vice president of research and development, Kevin Beale, stated, “With our ongoing commitment to secure healthcare communications, our miSecureMessages development team continues to add significant enhancements that make the app easier to use, while also further enhancing the built-in security of miSecureMessages.”
For more information: 800-225-6035, www.misecuremessages.com, or firstname.lastname@example.org.