1Call, the division of Amtelco that specializes in offering enterprise-wide communication solutions for healthcare organizations, will exhibit again at the 2019 HIMSS conference, taking place at the Orange County Convention Center in Orlando, Florida on February 11–15, 2019.
1Call will be at booths 4549 and 1971. This year’s theme is “It’s All About the Why” to highlight 1Call’s commitment to deliver fast, secure, and accurate communications to help provide the best patient experience.
Demonstrations of their HIPAA-compliant miSecureMessages secure messaging app will be done at both booths to show how easy it is to send secure text, photo, audio, and video content.
Follow 1Call during HIMSS19 using the hashtags #How1CallHelps and #Why1CallHelps.
The Healthcare Information and Management Systems Society (HIMSS) Annual Conference & Exhibition brings together over 45,000 health IT professionals, clinicians, executives, and vendors from around the world. Exceptional education, excellent speakers, cutting-edge health IT products, and powerful networking are hallmarks of this industry-leading conference.
For more information on 1Call at HIMSS19, contact 1Call at 800-225-6035 or email@example.com.
In addition to being a strategic partner with over 160 medical-centric call centers. Pulsar360, Inc. has partnered with MEDsys, provider of web-based home care and private duty care management solutions.
A key component is their electronic visit verification solution, “which is where we come in,” states Michael Dozier, president and CEO of Pulsar360. “Our customized interactive voice response application and highly reliable network integrated with their software provides mobile visit verification, integrated scheduling, payroll, and billing into one platform that is available every hour of every day.”
This customizable solution provides real-time data exchange to manage the check-in and check-out visit confirmation through IVR and GPS technology and the scheduling component. This also provides a security component for the agency and their staff.
Upon arrival at the patient’s home, the caregiver calls a toll-free number to clock-in and enters their MEDsys secure ID number, which automatically clocks them in. When their shift is over they call their toll-free number and enter their MEDsys secure pin. That clocks them out. The caregiver can also add the plan of care into the phone, which Pulsar360 updates in real time.
“As the home health industry continues to embrace technology, MEDsys will lead the way through workflow automation,” said Ritch Adams, CEO of MEDsys. “President Obama signed into law The Cures Act which will mandate electronic visit verification for every State Medicaid program by 2019. MEDsys is a leader in providing EVV to state, MCO Medicaid, and private pay programs. We continue to receive positive feedback for our workflow automation that saves state Medicaid programs millions of dollars while improving patient care.”
MEDsys’s VinCENT software solutions integrated with Pulsar360’s technology solution support Medicare, Medicaid, skilled and non-skilled private duty, pediatrics and adult nursing. VinCENT electronic visit verification is a leading time and attendance product. It supports state and MCO Medicaid programs as well as with home care agencies.
1Call Seminar Draws Healthcare IT and Communication Professionals from Across the United States
The 1Call Division of Amtelco completed their most successful 1Call Leadership and Training Seminar to date. On September 18-20, 2018, healthcare customers, prospects, and Amtelco staff, gathered at the Park Hotel in downtown Madison, Wisconsin, to help clinics and hospital organizations enhance their enterprise-wide communications.
Customer attendees, representing hospitals from all over the United States, enjoyed presentations given by healthcare call centers who use 1Call’s products such as Genesis, MergeComm, and miSecureMessages. These customer-led presentations proved beneficial to the healthcare communication and IT professionals in attendance.
Attendees learned how to improve efficiencies, eliminate errors, and enhance the patient experience from peer presentations. They also could speak directly to 1Call’s software development and implementation specialists to discuss how to solve some of their interoperability and communication challenges.
“I am new to this conference and found it extremely helpful,” said one enthused attendee. “The networking is also great! I’m so impressed by Amtelco and how helpful the staff has been. Getting to know the Amtelco family, culture, and values have made me even more confident that we made the right system selection and vendor choice. Thank you for a wonderful experience.”
Next year’s 1Call Leadership and Training Seminar will be held in Madison, Wisconsin, on September 10-12, 2019 at the Park Hotel. For more information contact 1Call at 800-225-6035 or firstname.lastname@example.org.
1Call, a leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace, is pleased to announce that the company is entering into a contract with Brad Swift to support healthcare organizations and their growing need to quickly have access to the newest 1Call software features.
Brad will help healthcare organizations get up-to-date with current technologies, assist with projects such as acquisitions and department mergers, and help with growth and future development.
“Brad had a successful eighteen-year sales career with us in the past, serving our customers in Canada,” said Tom Curtin, president of 1Call. “Our customers will be able to outsource to 1Call to help get work done that they can’t find resources for and add even more call center processes to their 1Call call center system.”
For example, “When hospitals are unsure about the liability that comes with hiring temporary employees for their communications projects, I will be able to help,” Swift said. “I’m backed by 1Call’s resources, expertise, and personnel who are trained in accordance with HIPAA and HITRUST directives.”
Startel and Professional Teledata successfully completed their Healthcare Insurance Portability and Accountability Act (HIPAA) assessment. This marks Startel’s fourth and Professional Teledata’s first assessment for HIPAA compliance and reinforces the companies’ commitment to protecting consumer data and privacy. SecurityMetrics performed the third-party compliance assessment.
Following an evaluation of Startel and Professional Teledata’s offices, data centers, and software solutions, SecurityMetrics determined that the companies implemented policies and procedures to fulfill its obligations under HIPAA and Health Information Technology for Economic and Clinical Health Act (HITECH). Both companies received scores of 100 percent for compliance posture of administrative, physical, and technical safeguards as well as organizational requirements.
“We are thrilled with this year’s compliance achievements,” said Startel, Professional Teledata, and Alston Tascom president and CEO, Brian Stewart. “HIPAA security and compliance are top priorities for us. We look forward to continuing to deliver contact center solutions and services that help our customers grow their business and safeguard electronic protected health information.”
“Startel and Professional Teledata successfully implemented policies, procedures, and safeguards designed to comply with HIPAA,” said Brand Barney, senior HIPAA security analyst at SecurityMetrics. “Throughout the audit, we took into account the size, capabilities, cost, and probability of risk when evaluating the security measures implemented by Startel and Professional Teledata.”
The full HIPAA report is available to customers upon request. The companies will also sign Business Associate (BA) agreements with clients who require HIPAA compliance. Next year’s audit will include an assessment of Alston Tascom’s operating environment, data center, and solutions.
1Call announced that the miSecureMessages Android app version 220.127.116.11 was released to the Google Play store on Tuesday, May 15, 2018. Adding contacts to messages and the entire conversation flow process have been improved for efficiency. User interface updates were made to the login, create account, inbox, message thread, account management, and user setup screens.
1Call president Tom Curtin stated, “MiSecureMessages continues to gain momentum in healthcare organizations because it’s HIPAA-compliant, but it’s also used by other businesses that want to communicate securely and protect their client’s personal data or need to have reliable and fast communications.”
MiSecureMessages is a secure messaging app that encrypts user information to ensure data remains confidential. Secure text messaging protocols include these benefits:
End-to-end message encryption
Messages aren’t stored on devices so messages are safe if a device is lost or stolen
Quickly and reliably sends large amounts of information through Wi-Fi and data networks
Easy to use, customizable, and available for Android and Apple
Detailed and dynamic message reports with full message history and contact details
1Call announced that healthcare customers who manage on-call and physician scheduling with the 1Call and QGenda scheduling platforms, can now deliver calls and messages to the right people, at the right time thanks to an integration initiative between 1Call and QGenda. 1Call’s comprehensive healthcare on-call scheduling and communications suite works seamlessly with QGenda’s physician scheduling software to provide a fully integrated scheduling platform.
The integration ensures that schedule assignments in both platforms are synchronized at all times. The result is a powerful tool that plays a critical role in helping nurses and doctors save lives each day.
“The 1Call on-call scheduling platform is utilized by healthcare organizations for critical communications and secure HIPAA-compliant messaging,” said Tom Curtin, president of Amtelco and the 1Call Healthcare Division. “This integration makes it possible to update on-call schedule shift assignments on a real-time basis in our Intelligent Series software with information originating in the QGenda application.”
1Call systems send roughly 14.5 million messages a day or 5.25 billion messages a year. QGenda provides automated physician scheduling for more than 170,000 providers, covering 20 million monthly shift hours.
1Call opened registration for their 12th Annual 1Call Leadership and Training Seminar. The conference will be September 18-20, 2018, at the Park Hotel, located on Madison, Wisconsin’s Capitol Square.
Topics will focus on MergeComm, miSecureMessages, and Genesis. It will also cover best practices for implementing IS and how 1Call provides a reliable, cost-effective enterprise solution.
This event provides attendees with a unique opportunity to learn how to use 1Call solutions to streamline communications throughout healthcare organizations. Additionally, it provides an opportunity to network with other healthcare communication professionals. Attendees can also talk directly with Amtelco implementation specialists, software developers, project managers, and field engineers.
According to Mike Friedel, senior vice president of sales, “We are anticipating another record-breaking conference and are looking forward to a fantastic seminar. Each year, we welcome many new attendees, as well as many returning attendees. The open atmosphere of sharing between attendees and Amtelco personnel makes it an extremely positive experience for everyone. Please join us this year.”
The 1Call Division of Amtelco announced the use of a special hashtag, #How1CallHelps, to fit the HIMSS18 theme, “Where the World Connects for Health” to act as an anchor for eight core messages it will feature at the show.
Attendees can use the #How1CallHelps hashtag to learn about 1Call’s role in helping healthcare organizations with code calls, directories, disaster preparedness, notifications, on-call scheduling, operator consoles, scripted workflows, and secure texting.
1Call will have two booths at HIMSS18: a primary booth at #4039 and another featuring the miSecureMessages secure texting app at #7308.
“1Call is looking forward to another successful conference,” said Mike Friedel, 1Call senior vice president of sales. “We have continued to develop secure and useful communications solutions for professional healthcare organizations. Year after year these organizations visit the 1Call booths to help their organization become more efficient, profitable, customer-centric, and more successful overall.”
Hospitals and clinics consistently report that using 1Call’s enterprise-wide communication solutions leads to improved patient satisfaction, reduced operator training times, fewer communication errors, and increased productivity.
TriageLogic introduced the latest version of MyTriageChecklist®, a daytime telephone nurse triage software to triage and document patient phone calls. This upgrade includes new features with data analytics reports and the ability for providers to customize the care instructions their nurses give during triage calls.
MyTriageChecklist now includes the ability to create custom reports. The new analytics feature allows practices to easily evaluate and monitor their clinical patient phone calls. They can see in real time the results of patient calls, including protocols used, disposition, and outcomes.
Another feature of the new myTriageChecklist is the ability to create custom orders. With this technology, once the nurse has determined the appropriate level of care, they can follow tailored instructions based on physician or practice preferences. For example, some doctors prefer their patients use specific brands of medications when appropriate. Other examples include a specific urgent care center or ER to go to if patients need immediate treatment. This option allows the nurse to help patients without having to consult with the doctor on every call. Highlights include:
Nurse triage protocols from Schmitt-Thompson, daytime and after-hours
Fast, efficient point and click interface
Medication dosage charts: click to add to triage documentation
Email/text handouts and encounter specific care advice to callers
Smart copy and paste to EMR
Preconfigured to work seamlessly inside Salesforce
Training to use the myTriageChecklist telephone triage software takes thirty minutes or less. A nurse manager gives personalized training for every group that signs up. The software is web based, meaning that no hardware or IT support is needed. These new features make it easy for any organization to set up and maintain a quality clinical call program.
Founded in 2005, TriageLogic is a URAC accredited, physician-led provider of quality services and software for telehealth. They integrate communication solutions with medical expertise based on practical experience and a thorough understanding of the field. TriageLogic is a leading provider of triage technology, mobile applications, and call center solutions. The TriageLogic group serves physicians nationwide and covers millions of lives. With over ten years of experience and six customizable products, TriageLogic continues to partner with private practices, hospitals, and corporations throughout the U.S. Visit www.triagelogic.com for more information