1Call Web Agent v5.5 solution rated Avaya Compliant

1Call, a division of Amtelco and a leader in developing software solutions and applications designed for the healthcare communications and call center marketplace, announced its 1Call Web Agent v5.5 solution is compliant with key Avaya OneCloud™ solutions, helping customers easily connect remote operators and minimize maintenance.

1Call Web Agent is a web browser-based telephone agent interface that offers simplified installation and maintenance, especially helpful for remote operators.

1Call Web Agent is compatible with most modern web browsers and enables agents to process multi-channel calls via desktop computers, laptops, tablets, and smartphones. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Session Manager 8.1 and Avaya Aura Communication Manager 8.1 via SIP Trunk.

“1Call Web Agent provides intelligent attendant console services, integrated call and screen recording, personnel directories populated from an organization’s HR data sources, patient directories populated from Health Level 7 (HL7), admit discharge transfer (ADT) updates, operator scripting, on-call scheduling, and advanced automated messaging and dispatching with our MergeComm integration engine,” said Tom Curtin, CEO of Amtelco and 1Call.

“Technology partners like Amtelco are helping Avaya customers increase their efficiency, productivity, and strengthen their competitiveness,” said Karen Hardy, Global Vice president, Product Management, Avaya. Amtelco is a Technology Partner in the Avaya DevConnect program, part of the Avaya Experience Builders™ network.

This unique global collaborative is exceptionally positioned to deliver the next-gen customer and employee experiences businesses need through the Avaya OneCloud AI-Powered Experience platform. Partners in the DevConnect program develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Amtelco can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility.

This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure, helping speed deployment of new applications and reduce both network complexity and implementation costs.

Amtelco’s 1Call Division is the leader in developing software solutions designed for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions designed to streamline enterprise-wide communications, save an organization’s limited resources, and promote efficiency, helping bring wellness to their members and their bottom line.

1Call, a division of Amtelco, announced that Amtelco has been awarded a Top Workplaces 2022 honor by The Wisconsin State Journal Top Workplaces. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.

The anonymous survey uniquely measures fifteen culture drivers that are critical to the success of any organization: including alignment, execution, and connection, just to name a few.

“Companies need to authentically represent their brand to job-seekers,” said Eric Rubino, Energage CEO. “The employee experience needs to be on the mission-critical list. Leaders who embrace a people-first culture will benefit greatly. By giving employees a voice and showcasing your authentic culture through employer branding, organizations can attract those job seekers who complement their culture. Culture drives performance.”

Amtelco, a family-owned business located in McFarland, Wisconsin, has been a trusted name in call center systems, software applications, and secure texting technologies for over forty-five years. Beginning in 1997, the 1Call healthcare division of Amtelco was formed to provide the same innovative contact center technology to healthcare facilities.

Founder Bill Curtin, II, and Amtelco have received more than thirty U.S. Patents for telephony software, data handling methodologies, and telephone switching devices. Millions of calls are processed every day by Amtelco systems around the world.

Mr. Curtin’s ingenuity and generous spirit are reflected throughout the company. Amtelco has earned industry praise with its award-winning products and proudly supports local and international charities.

Both employees and customers are treated with respect. Kathy Mealer, Manager Information Systems at West Tennessee Healthcare, and a customer of Amtelco’s 1Call healthcare division states, “1Call has been fantastic. I think they have been more of a business partner than any vendor I’ve dealt with in my thirty plus years of working in IT.”

Advances in technology is helping the contact center industry to grow and continue to be the hub of information. Amtelco CEO Tom Curtin is proud of the entire Amtelco employee team. He stated, “Thanks to our dedicated employees, 2021 ended as the best year we have ever had in our forty-five plus years. Last year we added many new positions to our growing staff and are currently hiring for more positions this year to support our expanding customer base.”

1Call, a division of Amtelco and a leader in developing software solutions and applications designed for the healthcare communications and call center marketplace, announced their call center software and 1Call Web Agent web browser-based telephone agent interface are certified for use with Cisco’s Unified Communications Manager (CUCM) Version 14.

1Call’s all-inclusive healthcare call center software suite features multi-channel integration with enhanced call processing to help prioritize critical calls and can use built-in speech recognition, text to speech, and voice services to improve call routing and management.

1Call Web Agent is a web browser-based telephone agent interface that offers simplified installation and maintenance, which is especially helpful for remote operators. 1Call Web Agent is compatible with most modern web browsers and enables agents to process multi-channel calls via desktop computers, laptops, tablets, and smartphones.

“1Call Web Agent connects to Cisco Unified Communications Manager (CUCM) via session initiation protocol (SIP) trunks via the Amtelco/1Call soft switch,” said Tom Curtin, CEO of 1Call. “1Call Web Agent provides intelligent attendant console services, integrated call and screen recording, personnel directories populated from an organization’s HR data sources, patient directories populated from Health Level 7 (HL7), admit discharge transfer (ADT) updates, operator scripting, on-call scheduling, and advanced automated messaging and dispatching with our MergeComm integration engine.”

Amtelco/1Call is a Preferred Solution Partner with Cisco. The partnership enables 1Call to deliver solutions that interoperate with Cisco’s technology. As a Preferred Solution Partner, 1Call can submit products to Cisco for compliance testing and a team of Cisco engineers develop a comprehensive test plan for each application to verify its compatibility with Cisco. This enables mutual customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure.

The 1Call Division of Amtelco is a leader in developing software solutions and applications created for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, improve efficiency, and help bring wellness to their patients.

Recent additions include the MergeComm automated notification integration engine, which incorporates an HL7 integration, along with miSecureMessages secure smartphone paging and two-way messaging.

1Call, a division of Amtelco that specializes in offering enterprise-wide communication solutions for healthcare organizations, will be an exhibitor again at the 2022 HIMSS conference, taking place at the Orange County Convention Center in Orlando, FL on March 14-18, 2022.

1Call can be found at booth 3541 where visitors will be shown demonstrations of their products including the HIPAA-compliant miSecureMessages secure messaging app and care team collaboration miTeamWeb app.

This year, 1Call is celebrating its twenty-fifth anniversary and invites attendees to join them in their booth on Wednesday, March 16 from 4:00–5:30 pm for food and drinks during a 1Call Happy Hour in honor of their twenty-five years.

HIMSS (Healthcare Information and Management Systems Society) is a global advisor, thought leader, and member-based society committed to reforming the global health ecosystem through the power of information and technology. Their annual conference brings together health IT professionals, clinicians, executives, and vendors from around the world. HIMSS membership includes more than 110,000 individuals, 480 provider organizations, 470 non-profit partners, and 650 health services organizations.

Follow 1Call during HIMSS22 using the hashtags #How1CallHelps and #Why1CallHelps. For more information on 1Call Seminars, contact 1Call at 800-225-6035 or info@1call.com.

The 1Call Division of Amtelco is a leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line.

1Call, a division of Amtelco, announced they are celebrating their 25-year anniversary and continued growth of the software solutions and applications they create for the healthcare contact center marketplace.

Amtelco, 1Call’s parent company, has been a leading provider of communication applications since 1976. Amtelco was supplying innovative communication solutions for more than twenty years to all types of industries, including healthcare, when leaders recognized an opportunity to focus on the unique communication needs in healthcare facilities. The 1Call Division was created in 1997 to help streamline communications.

1Call’s complete line of modular solutions are specifically designed for hospitals and clinics to help unify enterprise-wide communications, save an organization’s limited resources, and improve efficiencies, all with the goal of bringing wellness patients.

“Reliable healthcare communication is crucial,” said Tom Curtin, CEO of 1Call. “We are honored that our hospital customers have trusted us for twenty-five years with their call center software needs. We have a responsibility to help our customers support the communities they serve, especially during the pandemic.

“Scripted workflows have been incredibly useful right now because information surrounding COVID-19 is always changing. Our intelligent messaging scripts are easy to edit to guide agents through each call with up-to-date information. Web-based communication options continue to be a popular option for remote operators. Our web agent enables customers with running their call centers in a virtual server environment or in the cloud.”

Over the past twenty-five years, 1Call has been successful at leveraging technology to meet and exceed the needs of their customers and outperform other industry business platforms to position itself in the most competitive way possible.