News for the healthcare contact center industry
1Call introduced OnTeam Scheduling, an advanced workforce-scheduling module that automatically and quickly creates complex schedules. This module generates the elaborate schedules needed for each department, … Read more
The new WorkFit C-Mod Workstation, a sit-or-stand mobile computer workstation that enables employees in medical contact centers to move from seated to standing and back … Read more
Synergy Solutions, Inc., a premier provider of outsourced customer contact solutions, announced the appointment of Lynne Jacoby to the newly created role of Vice President … Read more
TelStar Hosted Services and private equity firm Williams & Gallagher announced the purchase of the assets of TouchStar’s Hosted division. TelStar Hosted Services is a … Read more
LVM Systems released PhoneLink, a third-generation product for automating communication to and from consumers, patients, or plan members. It integrates touch-tone phone technology with a … Read more
LVM Systems’ Centaurus software has been chosen by CPM Marketing Group, Inc. to enable its national call center, launched January 6, 2010. CPM, a customer … Read more
1Call introduced the Infinity IS Transformer, an application that automatically transforms Infinity message tickets into Infinity Intelligent Series (IS) scripts. The IS Transformer can also … Read more
LVM Systems, Inc. announced a change in their pricing model for disease management care plans. Effective February 1, all plans are available at no additional … Read more
Amcom Software Inc. announced that Adams County, Indiana is successfully fielding 3,500 calls monthly with the Amcom 911 call center solution. Running the Amcom system … Read more
The 1Call Division of Amtelco announced the receipt of U.S. patent 7,593,962 for “A System and Method for Dynamically Creating Records.” The new patent encompasses … Read more