Amcom Software and Altura Communication Solutions have established a partnership under which Altura will distribute Amcom’s communications software products.  The primary focus will be on Altura’s extensive customer base of Fujitsu and Avaya customers, as well as on their existing procurement channels for government agencies.  Amcom will provide mission-critical solutions for enhanced 911, emergency notification, and call center management to Altura’s voice-over-Internet protocol (VoIP) customers.

According to Amcom CEO Chris Heim, “Altura’s strong reputation as a nationwide provider of end-to-end communications solutions makes them a great partner for Amcom.  We’ve had great results working with Altura and with this agreement we’re making it even easier for their broad customer base to benefit from our full communications and emergency management suites of solutions.”

“We’ve enjoyed a good relationship with Amcom over the years and are impressed with their momentum in call center and emergency communications solutions,” added Bob Blazek, president and CEO of Altura.  “Together, we will continue to help our customers enable mission-critical communications by leveraging our service capabilities with Amcom’s broad footprint of solutions.”

Call Altura at 800-654-0715; Amcom can be reached at 800-852-8935.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Amcom Software has acquired CommtechWireless, provider of technology that connects critical data sources, such as nurse call alarms and patient monitors, to people via their preferred communication devices.  The addition of CommtechWireless will enable Amcom to meet growing demand from customers — especially in the healthcare, government, and hospitality industries — to further streamline communications, improve response time, and enhance effectiveness.

Said Amcom Software CEO Chris Heim, “For 40 years, our customers have relied on Amcom as their mission-critical communication backbone.  Today, we have extended this backbone to integrate data from devices and instantly connect these islands of critical information to the people that need to know about it and act on it.”

CommtechWireless has operations in the United States, Australia, Hong Kong, and Europe.  Its employees and operations will remain in their current locations, forming a new division of Amcom Software.  CommtechWireless CEO Nathan Buzza and president Zane Lewis will join Amcom Software to lead the division.  “We are thrilled about this acquisition and how it will benefit our customers and employees,” said Buzza.  “It’s a perfect match in terms of products, industries, and company culture.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Amcom Software introduced Amcom WebXchange 7.0, the latest version of its platform for directory, paging, and on-call scheduling.  The new version of WebXchange features a completely redesigned user interface that takes all the functionality of earlier versions of WebXchange to new levels, making it easier for individuals across entire organizations to perform directory searches, send email and pager messages, and manage staff schedules.

Organizations with large staff scheduling challenges, such as those in the healthcare and hospitality industries, are quickly finding that a browser-based, self-service scheduling platform is the preferred alternative to sending “scratchpad scheduling” updates to already overloaded call centers.  “When customers try the online, calendar-format scheduling tools in WebXchange, we don’t think they’ll want to return to their old ways of handling things,” said Amcom Product Manager Gerard Shallo.  “It’s so much easier to manage schedules; they’ll have a hard time believing they ever got along without it.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]