News for the healthcare contact center industry
1Call, a division of Amtelco, now integrates with clinical communication and workflow solutions from Vocera Communications, Inc. Interoperability between 1Call and Vocera solutions, including smartphone … Read more
Amtelco announced that their Genesis Intelligent Series application version 5.4 is compliant with Avaya OneCloud™ Unified Communications as a Service (UCaaS) solutions, helping customers enhance … Read more
TriageLogic® released a study they conducted of their telephone nurse triage system during the COVID-19 pandemic that analyzes caller data, protocols used, and general changes … Read more
Peter Lyle DeHaan Publishes New Book: Sticky Customer Service Peter Lyle DeHaan released his latest book, Sticky Customer Service: Stop Churning Customers and Start Growing … Read more
1Call, a division of Amtelco, announced that Amtelco received a Top Workplaces 2021 honor by Wisconsin State Journal Top Workplaces. The list is based solely … Read more
1Call, a division of Amtelco, announced that Amtelco received a U.S. patent for “Auditing Communication Sessions.” Existing call center systems only allow rudimentary forms of … Read more
1Call, a division of Amtelco, announced that Amtelco received a U.S. patent for “Intelligent Speech-Enabled Scripting.” The patentable element is Amtelco’s system and method for … Read more
1Call, a division of Amtelco, is celebrating the 10-year anniversary and continued growth of miSecureMessages, their secure messaging app. The HIPAA and HITECH-compliant miSecureMessages helps … Read more
TriageLogic®, a leader in telephone nurse triage and remote patient communication, released data pertaining to remote nurse triage in relation to the COVID-19 pandemic. The … Read more
Pulsar360 Corporation is proud to announce that it has recently received the Internet Telephony “Product of the Year Award” for 2020. This award recognizes the … Read more