The December 2010/January 2011 issue of AnswerStat magazine:
- Vendor Spotlight: Contact Center Solutions from HealthLine Systems, Inc
- Peter DeHaan’s Vital Signs: The Art of Follow-up
- Medical Call Center Buyers Guide
- Patient Heal Thyself
- What Are Your Call Metrics Really Telling You?
- Case Study: Nemours Children’s Health System
- Realizing the Full Benefits of Unified Communications
- IVR Optimization: A Small Investment for a Great Return
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