The December 2010/January 2011 issue of AnswerStat magazine:
- Vendor Spotlight: Contact Center Solutions from HealthLine Systems, Inc
- Peter DeHaan’s Vital Signs: The Art of Follow-up
- Medical Call Center Buyers Guide
- Patient Heal Thyself
- What Are Your Call Metrics Really Telling You?
- Case Study: Nemours Children’s Health System
- Realizing the Full Benefits of Unified Communications
- IVR Optimization: A Small Investment for a Great Return
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.
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