The August/September 2011 issue of AnswerStat magazine:
You may access it with our digital magazine viewer or read the articles from our website:
- Healthcare Paging: It’s a Perception, Not a Device
- Peter DeHaan’s Vital Signs: Call Center Collaboration
- Guest Column: Opportunities Abound for Healthcare Call Centers
- Vendor Spotlight: Carenet’s Engagement Programs Are Transforming Healthcare: Delivering Performance-Driven Results
- Case Study: Valley Health: Using Automation to Improve Patient Care by Monitoring Pain Pathways
- Have You Standardized Your Call Center Processes?
- IVR Optimization: A Small Investment for a Great Payback
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