You may access it with our digital magazine viewer or read the articles from our website:
- A Return to Civility
- Peter DeHaan’s Vital Signs: High Unemployment Results in a “Buyer’s Market”
- Making Sense of “Slanguage” in Text Analytics
- Vendor Spotlight on Startel Corporation: Technology and Solutions Provider for Healthcare Contact Centers
- Healthcare and Outsourcing
- Case Study: Hospital Uses Speech Recognition and Call Center Automation to Cuts Cost and Improve Service
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