The April/May 2014 Issue of AnswerStat Magazine, covering healthcare call centers:
You may access it with our digital magazine viewer or read the articles from our website:
- The Benefits of Joining the Nurse Licensure Compact
- Peter DeHaan’s Vital Signs: A Tale of Two Calls: Customer Service Despair and Delight
- Outsource Call Center Listing: Outsource Healthcare Call Center Directory
- Vendor Spotlight: LVM’s Finest Hour
- Learning From HealthCare.gov’s Botched Launch: History Repeats Itself and Lessons Remain Unlearned
- Four Tips to Fast-Track Agent Onboarding
- The Evolution of Self-Service and Its Effect on the Medical Call Center
- Four Strategies for Improving Health Literacy With On-Hold Messaging
- Using Cutting-Edge Tools to Support the Health Coach in Post-Discharge Point of Care
Please thank our new sponsor Triage Logic who makes this paperless distribution of AnswerStat magazine possible.
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.
Contact us for more information.