Read the April issue of AnswerStat, the information hub for healthcare contact centers.
How Effective Communication Helps Organizations Achieve the Quintuple Aim, by Nicole Limpert
Correcting inefficient communication can help an organization towards their triple, quadruple, or even quintuple aim. << read more >>
Vital Signs: Multi-Channel Integration, by Peter Lyle DeHaan, PhD
Pursue multi-channel integration at your healthcare call center to better serve patients and produce superior outcomes. << read more >>
Guest Column: Tools to Improve Call Center Efficiency, by Mark Dwyer
Time is money, and saving time saves money. The best way to accomplish this is by using your call center solution as effectively as possible. << read more >>
How Telehealth Triage Nurses Can Address Mental Health Calls During Winter, by Ravi K. Raheja, MD
While professional healthcare providers are necessary when it comes to severe mental illness, telehealth triage nurses still can offer simple solutions to patients with milder symptoms << read more >>
Self-Care Tips for Physicians, Telehealth Triage Nurses, and Office Managers, by Ravi K. Raheja, MD
Top recommendations for healthcare staff on how they can manage the physical and mental stresses they experience on any given day. << read more >>
Ten Years Ago: Home-Based Agent Success, by Peter Lyle DeHaan, Ph.D.
There are many benefits from allowing agents to work from home, but if it’s pursued without the proper preparation, the advantages won’t happen. << read more >>
- Wisconsin State Journal Names Amtelco Top Workplace in 2022
- 1Call Announces Certification with Cisco CUCM Release 14
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