Read the April 2023 issue of AnswerStat, the information hub for healthcare contact centers.
Do Your Call Center Employees Believe They Receive Adequate Recognition? by Mike Hill
Without recognizing employee contributions, they can feel disconnected from your organization, and disconnected employees are the least productive. . . . << read more >>
Vital Signs: Integrate Your Call Center Tools, by Peter Lyle DeHaan, PhD
Integrate your call center tools to optimize your operation: enhance outcomes, increase agent workflows, and improve customer satisfaction. . . . << read more >>
Guest Column: Using Technology to Support a Strong Patient Access and Retention Strategy by Mark Dwyer
Strengthen your patient access and retention strategy by implementing these components in your healthcare contact center. . . . << read more >>
Scripting Helps Hospital Call Center Manage 850,000 Calls Per Year by Nicole Limpert
A phone call is often the first connection a patient makes with a hospital, and the operator’s ability to handle the call professionally is critical in the patient experience. . . . << read more >>
Ten Years Ago: Sharpen Your Healthcare Contact Centers’ Reflexes to Better Respond to the Unexpected by Matt McConnell
Help managers gain more control, agents become more proficient at their jobs, and patients and customers receive a better overall experience. . . . << read more >>
1Call Announces the Wisconsin State Journal Named Amtelco as a Winner of the Madison, WI Top Workplaces 2023 Award
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