The August/September 2019 Issue of AnswerStat

Read the August issue of AnswerStat, the information hub for healthcare contact centers.

Feature Content:

AS TOC-August 2019

Mitigating Medical Call Center Risk, by Traci Haynes
Hospitals throughout the country are aggressively tackling performance improvement within their own organizations, and evidence shows their efforts are working, helping to reduce risk…. read more >>

Vital Signs: Retain Staff by Establishing Their Growth Potential, by Peter Lyle DeHaan, PhD
When talented staff sees the employee growth potential for their career within your organization, they are more likely to stick around so they can realize the possibilities.… read more >>

Cyber Security and HIPAA in a Medical Contact Center, by Bobby Bennett
With SMS, text messages could remain on a device. If it’s recycled, lost, or accessible to unauthorized persons, HIPAA violations may occur. You must provide safeguards to reduce your exposure to these risks…. read more >>

Disaster Coverage: The Critical Role Hospital Call Centers Play During and After a Catastrophe, by Nicole Limpert
Organized communication and the efficient use of community resources during a crisis helps save lives and speed recovery efforts…. read more >>

Should We Worry about Physician Burnout? by Shannon Bays-Crockett
By using accredited health call centers for after-hours telephone triage, healthcare providers can enjoy their professional as well as their private lives…. read more >>

State University of New York (SUNY) Upstate Medical University
Check out this case study of SUNY Upstate Medical University’s call center, Epic Systems, and 1Call…. read more >>

Ten years ago: The Advantages of Automated Appointment Reminders
Healthcare organizations use automated reminder systems to streamline operations, lower costs, enhance patient relations, and gain a competitive edge.… read more >>

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

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