Read the August issue of AnswerStat, the information hub for healthcare contact centers.
Reducing Hospital Readmissions with Simple Post-Discharge, by 1Call
A discharge call center program helps hospitals avoid or reduce Medicare readmission rate penalties and helps patients improve their post-discharge care management and health . . . read more >>
Vital Signs: Tap Outsource Call Centers to Lighten the Load, by Peter Lyle DeHaan, PhD
In our ever-changing world, outsourcing is a viable option that warrants careful consideration—especially now . . . read more >>
Vendor Spotlight on Pulsar360
In addition to providing powerful telecom solutions to healthcare call centers, Pulsar360 offers disaster recovery solutions and carrier-grade services . . . read more >
Remote Patient Monitoring: A Worthwhile Investment, by Dr. Ravi Raheja
See how remote patient monitoring helps lower costs, deliver continuous quality care, and alleviate doctor workloads . . . read more >>
Ten years ago: The Importance of the Contact Center in Mission-Critical Hospital Communications, by Gerard Shallo
A hospital’s call center is the first level of contact with the outside population and potential customer base. Don’t underestimate the critical communication role they play . . . read more >>
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