Read the August issue of AnswerStat, the information hub for healthcare contact centers.
The Expanding World of Telehealth, by Ravi K. Raheja, MD
Telehealth is expanding to fill a new and critical role in the effective provision of healthcare services. . . . read more >>
Vital Signs: Send Your Call Center Back to School, by Peter Lyle DeHaan, PhD
Don’t let another year go by without giving your staff the training they need. The result will be happier employees, better served patients, and a more effective call center. . . . read more >>
Guest Column: Medical Answering Services and Telephone Triage, by Nicole Limpert
With today’s technological advances, medical answering services can provide outstanding telephone triage services that result in better patient care. . . . read more >>
Ten Years Ago: Opportunities Abound for Healthcare Call Centers, by Mark Dwyer, LVM Systems
The future holds exciting opportunities for healthcare call centers to better address the medical needs of their community. . . . read more >>
- Customer Service Book Released by Peter Lyle DeHaan: Sticky Customer Service
- Amtelco Solution Helps Customers Transform Agent Experience
- TriageLogic Ebook Details Changes in Patient Behavior During Covid-19 Pandemic
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