Read the August issue of AnswerStat, the information hub for healthcare contact centers.
Checklist to Ensure Patient Care Quality in Nurse Telehealth Triage, by Ravi K. Raheja, MD
Review this nurse triage checklist to ensure a high quality of care for patients and decrease overall healthcare costs . . . << read more >>
Vital Signs: Cross Channel Training, by Peter Lyle DeHaan, PhD
Consider the cross-channel training strategy that’s best for your healthcare call center operation, your customers, and your staff . . . << read more >>
Guest Column: How Hospital Contact Centers Help Organizations Achieve Their Frictionless Patient Experience Goals, by Nicole Limpert
Discover how patient experience leadership can involve their contact centers when planning for frictionless patient experiences . . . << read more >>
Ten Years Ago: Evaluating the Telephone Experience: Where Hospitals and Clinics Drop the Ball on Customer Service, by Sherry Smith, RN, MSN, MBA
Consider these opportunities that acute care facilities and clinics can consider in evaluating the patient customer service experience . . . << read more >>
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