The Dec 2005/Jan 2006 Issue of AnswerStat Magazine

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Articles in the December 2005/January 2006 issue of AnswerStat Magazine

• Buyers Guide
• Peter Lyle DeHaan’s Vital Signs: Beware the Time Bandits
• Amcom Software Users’ Conference
• Case Study: Speech Recognition Application
• Show Employees How Much You Care
• The Suicidal Caller
• Use Skills-Based Routing to Invigorate a Healthcare Call Center

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

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