The December 2013/January 2014 issue of AnswerStat magazine:

You may access it with our digital magazine viewer or read the articles from our website:

• The 2014 Annual AnswerStat Buyers Guide
• Peter DeHaan’s Vital Signs: Follow Us on Twitter
• Guest Column: Why Use Scripting for Managing Calls in a Healthcare Call Center?
• Vendor Spotlight on HealthLine Systems: EchoAccess: Your Contact Center as a Vital Resource for Population Health Management
• The Contact Center’s Revitalized Role for Population Health Improvement
• Cloud Service Considerations for the Call Center
• Developing the Role of Call Centers in Coordinated Care

Please thank our sponsor Notify MD who makes this paperless distribution of AnswerStat magazine possible.

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

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