The December 2013/January 2014 issue of AnswerStat magazine:

You may access it with our digital magazine viewer or read the articles from our website:

• The 2014 Annual AnswerStat Buyers Guide
• Peter DeHaan’s Vital Signs: Follow Us on Twitter
• Guest Column: Why Use Scripting for Managing Calls in a Healthcare Call Center?
• Vendor Spotlight on HealthLine Systems: EchoAccess: Your Contact Center as a Vital Resource for Population Health Management
• The Contact Center’s Revitalized Role for Population Health Improvement
• Cloud Service Considerations for the Call Center
• Developing the Role of Call Centers in Coordinated Care

Please thank our sponsor Notify MD who makes this paperless distribution of AnswerStat magazine possible.

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[AnswerStat magazine is proudly published by Peter DeHaan Publishing Inc, Peter DeHaan, editor.]