The December 2017/January 2018 Issue of AnswerStat

Read the December issue of AnswerStat, the information hub for healthcare contact centers.

Feature Content:

The December 2017/January 2018 Issue of AnswerStat
2018 Annual AnswerStat Buyers Guide

Check out our healthcare call center vendors in our annual buyers guide. Joining them this year is our new sponsor, Call Center Sales Pro.  read more >>

  • 1Call, a Division of Amtelco
  • AAACN – American Academy of Ambulatory Care Nursing
  • Ambs Call Center
  • Ameridial, Inc
  • Call 4 Health
  • Call Center Sales Pro
  • Citra Health Solutions
  • Echo, a HealthStream Company
  • LVM Systems Inc
  • Professional Teledata
  • Startel Corporation
  • TeamHealth Medical Call Center
  • TriageLogic, LCC

Vital Signs: Prepare Now to Make Next Year a Great One, by Peter L DeHaan, PhD
Before we say goodbye to this year and welcome in the next, we should take time to envision what we want next year to be like, to plan and to prepare so that it’s a really great year. First, I recommend…  read more >>

Vendor Spotlight: Call Center Sales Pro Specializes in the Healthcare Niche
Call center experts help achieve results-driven outcomes for medical call centers
Often the telephone serves as a patient’s entry-point into a health system, preparing them to receive a lifetime of healthcare services. And Call Center Sales Pro is ready to help healthcare providers navigate this ever-evolving reality for their call center…  read more >>

Guest Column: From Efficiency to Experience: Three Major Benefits of a Medical Call Center Partnership, by Karen Brown
Organizational effectiveness is vital to the healthcare industry, which continues to experience increasing operating costs and smaller bottom lines. Medicare expansion and the ACA have contributed to significant…  read more >>

How to Make Your Telemedicine Services Successful, by Dr. Ravi Rajeha
Hospitals, specialty clinics, and other healthcare organizations are no longer leery of telemedicine and are in fact expanding to provide quality services and generate revenue. With this growth and success, there are many telemedicine options available… read more >>

Why, after 30 Years, I Still Look Forward to Going to Work, by Mark Dwyer
Reflecting on the past thirty plus years, I remain motivated knowing my efforts have positively affected millions of peoples’ lives worldwide. This is also true for many of you. Let me explain by sharing my personal experience… read more >>

Ten years ago: Be the Best of the Best, by Nancy Friedman, Telephone Doctor
Customer service is a hot topic. Pick up any ad for any industry and there’s probably a line of type or two of how well you’ll be treated. Usually the advertisement reads, “We’re the best,” or “Service is our middle name,” or something like that…  read more >>

Industry News:

LVM - Healthcare Contact Centers
Startel first impressions are everything
Keona Health
Patients Count: Enterprise patient feedback solution

About AnswerStat

AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

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