Read the December issue of AnswerStat, the information hub for healthcare contact centers.
Secure Text Messaging and Email Security for Healthcare, by Aaron Boatin
Dealing with HIPAA and HITECH is challenging, but doing nothing risks your organization’s wellbeing and your patients’ protected health information (PHI).… read more >>
Vital Signs: Ideas to Better Retain Call Center Staff, by Peter Lyle DeHaan, PhD
Today’s workers seek five core things when they evaluate a position and their long-term commitment to it and the organization.… read more >>
Vendor Spotlight on Call Center Sales Pro
Learn about some of the key services CCSP provides to the healthcare call center industry.… read more >>
Guest Column: A Proven Solution to the Top 3 Challenges Facing the Medical Practices of Today and Tomorrow, by Matt Miller
Learn how a medical call center partnership provides solutions to the top three challenges facing medical practices, while remaining focused on the future state of healthcare.… read more >>
Should Your Answering Service Be a Generalist or a Specialist? from MedConnectUSA
When it comes to handling the communication needs of healthcare providers, do you want to be a general answering service or a medical answering service specialist?… read more >>
Ten years ago: Call Centers Should Work with Marketing and Physician Relations, by Brenda Beukelman and Christine Rhodes
Bring the talent and resources of the call center staff, marketing, and physician relations together to create a significant market differentiating service.… read more >>
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