December/January 2019 Issue of AnswerStat

Read the December issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

Annual Buyers Guide 
Check out these healthcare call center vendors, featuring:

  • 1Call, a Division of Amtelco
  • Access Nurse
  • Call Center Sales Pro
  • LVM Systems Inc
  • Pulsar360
  • TriageLogic
  • AAACN – American Academy of Ambulatory Care Nursing
  • Ambs Call Center
  • Ameridial, Inc
  • Call 4 Health
  • Citra Health Solutions
  • Startel Corporation

Vital Signs: Be Sure to Thank Your Staff, by Peter Lyle DeHaan, PhD
If your efforts to thank your staff fail to communicate your appreciation, it’s time for a different approach. Here’s a simple idea that you can try.… read more >>

Vendor Spotlight on Call Center Sales Pro
Discover what Call Center Sales Pro can do for you and your call center…. read more >>

Use Secure Texting to Send Emails from Your Call Center, by Mark Dwyer
Texts and emails play an important role in sending patients both secure and non-secure communications…. read more >>

Secure Texting: Closing the Gap to Create Effective HIPAA Compliant Communication, by Ravi Raheja
While there are many secure messaging platforms, most of them require the user to install and set up an app on their phone. Here’s how to close the gap…. read more >>

Combating Alarm Fatigue, presented by 1Call, a Division of Amtelco
Any time spent responding to false alarms is time that could have been spent focusing on patient care. Here are two strategies to reduce alarm fatigue…. read more >>

Ten years ago: An Old Dog Can Teach You New Tricks, by Tina Minnick
Healthcare organizations making discharge follow-up calls achieve a 20 to 30 percent reduction in non-reimbursable readmissions…. read more >>

Industry News

TriageLogic
Call4Health
Startel
1Call
Ambs Call Center
AccessNurse, A TeamHealth Company
Citra Health Solutions
AAACN
Pulsar360
Call Center Sales Pro, providing proven healthcare call center solutions

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.