Read the December issue of AnswerStat, the information hub for healthcare contact centers.
Feature Content:
Care Management, by Terri Hibbs
See how you can educate and support patients and their families to help them make better healthcare choices that can save lives. . . . read more >>
Vital Signs: Finish Strong and Don’t Coast into the New Year, by Peter Lyle DeHaan, PhD
End this year with intention and prepare to move into next year. . . . read more >>
A Problem—and Opportunity—for Healthcare Call Centers, by Greg Kefer
Using chatbot technology, the odds of reaching someone and helping them with their care can only increase. . . . read more >>
3 Steps to Improve the Patient Experience Through Contact Centers, by Donna Martin
Achieve maximum scalability, reliability, and flexibility for agents who work on-premise or at a BPO partner. . . . read more >>
Virtually Consolidate Large and Multi-State Hospital Call Centers to Work from Home, by Nicole Limpert
Discover the benefits and cost-savings of having staff work from home. . . . read more >>
Ten Years Ago: What Are Your Call Metrics Really Telling You? by Vasudha K. Deming
Use metrics to balance between quality, productivity, customer service, and patient satisfaction. . . . read more >>
Industry News
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