Read the December issue of AnswerStat, the information hub for healthcare contact centers.
Care Management, by Terri Hibbs
See how you can educate and support patients and their families to help them make better healthcare choices that can save lives. . . . read more >>
Vital Signs: Finish Strong and Don’t Coast into the New Year, by Peter Lyle DeHaan, PhD
End this year with intention and prepare to move into next year. . . . read more >>
A Problem—and Opportunity—for Healthcare Call Centers, by Greg Kefer
Using chatbot technology, the odds of reaching someone and helping them with their care can only increase. . . . read more >>
3 Steps to Improve the Patient Experience Through Contact Centers, by Donna Martin
Achieve maximum scalability, reliability, and flexibility for agents who work on-premise or at a BPO partner. . . . read more >>
Virtually Consolidate Large and Multi-State Hospital Call Centers to Work from Home, by Nicole Limpert
Discover the benefits and cost-savings of having staff work from home. . . . read more >>
Ten Years Ago: What Are Your Call Metrics Really Telling You? by Vasudha K. Deming
Use metrics to balance between quality, productivity, customer service, and patient satisfaction. . . . read more >>
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