The Feb/Mar 2016 Issue of AnswerStat

Read the Feb/Mar 2016 Issue of AnswerStat, the information hub for healthcare contact center news and resources:

Feature Content:

Welcome to the New AnswerStat, by Peter L DeHaan, PhD
We open 2016 with a new approach to AnswerStat. This occurred after consultation with our key advertisers and while keeping your needs in mind…read more

Gear Up for HIPAA Phase II in Your Contact Center, by Geoff Mina
Under HIPAA Phase II business associates of healthcare providers will also be subjected to random audits. This includes any third-party provider that handles patients’ personal health information through processes like billing and data management…read more

How Nurse Triage Helps After Patient Discharge, by Charu Raheja and Ravi Raheja
Hospital readmissions are costly for patients and hospitals, as well as a potential detriment to patient health. Yet, roughly one in five Medicaid patients find themselves returning to the hospital within thirty days of their most recent hospital treatment. Nurse triage can help…read more

How Call Centers Can Adapt to America’s On-Demand Society, by Ravi Raheja, MD
Patients today expect on-demand service from healthcare providers. While it is important to never compromise the care given, convenient, affordable access to healthcare has never been more necessary in America’s marketplace…read more.

Ten years ago: Streamline Your Medical Answering Service, by Nina Fernandes
A practice manager calls her answering service and has a career-changing conversation…read more of this article from our archives.

Industry News:

LVM - Healthcare Contact Centers
Startel first impressions are everything
Keona Health
Patients Count: Enterprise patient feedback solution

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

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