Read the February issue of AnswerStat, the information hub for healthcare contact centers.
Telephone Triage Research: Right Staff, Right Stuff¸ by Sheila Quiler Wheeler
With telephone triage, the challenge is to get the patient to the right place, at the right time, for the right reason. This research on telephone triage decision-making safety and system research provides key insight into how to best accomplish these telephone triage goals… read more >>
Vital Signs: Voice AI in the Healthcare Call Center, by Peter Lyle DeHaan, PhD
With AI and machine learning, the potential exists for an intelligent interface to provide the conversational bridge between patients and triage protocols… read more >>
Vendor Spotlight on LVM Systems
LVM Systems Celebrates 30th Anniversary
Throughout LVM’s history, three critical components come to mind: providing comprehensive, efficient software; using recognized, quality clinical content; and building positive relationships with clients across all company departments… read more >>
Guest Column: Answering Services Can Help Medical Clinics Do More for Less, by Janet Livingston
Answering services that integrate with clinics’ EMR systems and provide sophisticated smart phone integration distinguish themselves from other less-equipped providers… read more >>
Ten years ago: Pairing Nurse Triage with Medical Answering Service, by Ken Bleakley
After-hours telephone services for physicians must be able to address both administrative questions and clinical concerns from patients. Both physician and patient need to be confident that all inquiries will receive a prompt, caring, and authoritative response. This requires the deployment of two different skill sets: medical answering service and registered nurse triage… read more >>
- Call Center Sales Pro Hires Pete Gilhooly as Director of Hospital Call Centers
- 1Call Announces Hashtag #How1CallHelps for HIMSS18 Theme
- Software to Triage and Document Patient Calls Updated with Detailed Reporting Capabilities and Custom Orders
- Call 4 Health Call Center Opens Third Facility
- Marketplace Directory: Listing of leading Healthcare Contact Center Vendors
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