The February/March 2019 Issue of AnswerStat

Read the February issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

February issueBalancing Patient Care with Data Security and Privacy Starts with the Contact Center, by Tim Critchley
Data breaches in the healthcare sector are at an all-time high—occurring at a rate of more than one per day in the United States. Apply security best practices to… read more >>

Vital Signs: Take a Fresh Look at Agent Compensation, by Peter Lyle DeHaan, PhD
Don’t brush aside the importance of providing appropriate call center agent pay… read more >>

Vendor Spotlight on LVM Systems
LVM is now one of the industry’s largest providers of hospital-based healthcare call center solutions. Learn why… read more >>

Ten years ago: Medical Call Centers: Building Versus Outsourcing, by Ken Bleakley
Healthcare organizations have three basic choices regarding the provision of call center services. These choices are… read more >>

Industry News


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

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