Read the February issue of AnswerStat, the information hub for healthcare contact centers.
Contact Center Preventive Health Promotion, by Traci Haynes
Contact Centers can promote preventive health to help individuals reach their health and wellness goals and keep healthcare costs down…. read more >>
Vital Signs: What Kind of Healthcare Coverage Do You Provide to Your Staff? by Peter Lyle DeHaan, PhD
A key aspect of enabling call center staff to best meet the healthcare needs of callers is to start by making sure you best meet the healthcare needs of your staff.… read more >>
Vendor Spotlight on LVM
Discover what LVM can do now and will be able to do later this year…. read more >>
How to Build an Actionable and Strategic Patient Experience Plan, by Gary Druckenmiller
Today’s consumers expect seamless, personalized interactions from all businesses—including their healthcare provider…. read more >>
E-Cigarettes and Vaping, by David Thompson, MD
Telephone triage nurses should be ready to answer questions from concerned callers about e-cigarettes and vaping…. read more >>
Ten years ago: Integrating Answering Service with Nurse Triage, by Charu G. Raheja
A partnership between a triage center and an answering service can help improve patient care and satisfaction, enhance nurse satisfaction, and decrease costs…. read more >>
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