February 2021 Issue of AnswerStat

Read the February issue of AnswerStat, the information hub for healthcare contact centers.

Feature Content:

AS TOC February 2021

Remote Patient Monitoring and Nurse Triage, by Dr. Ravi Raheja
RPM is one of the fastest-growing medical technologies in healthcare, closely monitoring chronic patients in a safe, cost-effective manner. . . . read more >>

Vital Signs: Mixing Full-time and Part-time Call Center Staff, by Peter Lyle DeHaan, PhD
Strategically hire full-time and part-time employees to achieve both stability along with much-needed flexibility. . . . read more >>

LVM Vendor Spotlight
LVM’s solutions support nurse triage, disease management, behavioral health intake, patient transfer, and referral/marketing services. . . . read more >>

How Hospital Contact Centers Support Emergency Departments During COVID-19, by Nicole Limpert
Healthcare call centers continue to use technology in fresh ways to assist patients and try to ease the strain on hospital emergency departments. . . . read more >>

4 Ways Healthcare BPO Partnerships Deliver, by Austin Ridgeway
Strong BPO partnerships build on the principles of lean operations, co-creation, design thinking, and globalization. . . . read more >>

Modernizing Your Contact Center: The First Step Toward a More Engaging Patient Experience, by Donna Martin
As the industry shifts toward a patient-centric, proactive model, business process management (BPM) providers can assist. . . . read more >>

Ten Years Ago: Healthcare and Outsourcing by Sandip Sen Make the relationship between healthcare and a BPO partner one of flexibility and understanding to provide the best experience for patients.. . . read more >>

Industry News

Amtelco Celebrates miSecureMessages
TriageLogic Releases Data on Remote Nurse Triage Calls
1Call Announces U.S. Patent for Speech-Enabled Scripting

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

LVM - Healthcare Contact Centers
Startel first impressions are everything
Keona Health
Patients Count: Enterprise patient feedback solution

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

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