Read the February issue of AnswerStat, the information hub for healthcare contact centers.
What Healthcare Leaders Should Know About Contact Centers, by Nicole Limpert
Healthcare leaders can help their organizations do more with less by ensuring they’re leveraging the capabilities of their call center staff and software. << read more >>
Vital Signs: Provide Multi-Channel Access, by Peter Lyle DeHaan, PhD
Explore how you can move your call center forward to offer multi-channel access to your patients and customers. << read more >>
Guest Column: Seven Difficult Telehealth Triage Calls a Nurse Should Be Prepared to Take, by Ravi K. Raheja, MD
Telehealth triage nurses will meet a wide range of patient callers, personalities, and symptoms that impact how they determine the best dispositions for care. << read more >>
Avoid Liability with Proper Documentation for Telehealth Nurse Triage, by Ravi K. Raheja, MD
An interview with D.D. Fritch, a tenured clinical leader, who discusses the legal perspective of why it’s crucial for triage nurses to have the proper documentation. << read more >>
Ten Years Ago: Are You Changeable? by Peter Lyle DeHaan
We can’t avoid change, but we can successfully address many of the negative reactions to it. << read more >>
- Amtelco Announces Server Version 6.8 For miSecureMessages Secure Messaging App
- 1Call Announces Intelligent Series 5.5 Release
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