February 2022 Issue of AnswerStat

Read the February issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

AS February 2022

What Healthcare Leaders Should Know About Contact Centers, by Nicole Limpert
Healthcare leaders can help their organizations do more with less by ensuring they’re leveraging the capabilities of their call center staff and software. << read more >>

Vital Signs: Provide Multi-Channel Access, by Peter Lyle DeHaan, PhD
Explore how you can move your call center forward to offer multi-channel access to your patients and customers. << read more >>

Guest Column: Seven Difficult Telehealth Triage Calls a Nurse Should Be Prepared to Take, by Ravi K. Raheja, MD
Telehealth triage nurses will meet a wide range of patient callers, personalities, and symptoms that impact how they determine the best dispositions for care. << read more >>

Avoid Liability with Proper Documentation for Telehealth Nurse Triage, by Ravi K. Raheja, MD
An interview with D.D. Fritch, a tenured clinical leader, who discusses the legal perspective of why it’s crucial for triage nurses to have the proper documentation. << read more >>

Ten Years Ago: Are You Changeable? by Peter Lyle DeHaan
We can’t avoid change, but we can successfully address many of the negative reactions to it. << read more >>

Industry News

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

LVM - Healthcare Contact Centers

Startel first impressions are everything

Keona Health

Patients Count: Enterprise patient feedback solution

Send us your healthcare call center news and articles for consideration in the next issue of AnswerStat.

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision-makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.