Read the February 2023 issue of AnswerStat, the information hub for healthcare contact centers.
Vendor Spotlight: LVM Systems Releases LVM One v1.5
With over three decades of serving this industry, LVM Systems has the tools, knowledge, and experience to assist healthcare organizations in meeting their needs. . . . << read more >>
Vital Signs: Integrate Call Center Staff, by Peter Lyle DeHaan, PhD
Embark on an intentional and robust cross training initiative to help you fully integrate call center staff to produce better outcomes. . . . << read more >>
State University of New York Upstate Medical University Case Study by Nicole Limpert
Integrating SUNY’s call center platform with Epic’s electronic medical records saves time and enhances the patient caller experience. . . . << read more >>
Cold vs. Flu, or RSV? by Ravi K. Raheja, MD
When selecting the appropriate protocol for cold, flu, or RSV, the best triage nurses always give the highest acuity—or the safest outcome—to the patient. . . . << read more >>
Ten Years Ago: Minimize the Impact of Disaster by Donna Fluss
Nobody likes to think about disasters, but they happen. Contact centers should be ready to mitigate the impact on their customers without putting employees at risk. . . . << read more >>
We have no news to share for this issue.
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