The June/July 2016 Issue of AnswerStat

Read the June/July issue of the new AnswerStat, the information hub for healthcare contact centers.



Feature Content:

When Human Errors Cost Contact Centers More Work, by Peter DeHaan, PhD
I have a love/hate attitude toward downloading monthly statements and invoices. I love receiving the information faster and storing it electronically. I hate the problems that come up…read more.

Emerging Health Coaching Programs Address Multi-Morbidities, by Mark S. Dwyer and Heather Jacobs
According to the US Centers for Disease Control and Prevention, chronic disease contributes to more than 75 percent of our national health expenditures. Persons with chronic health conditions account for 84 percent of all healthcare spending in the United States and…read more.

Spotlight on TriageLogic: Unity Health Network’s Centralized Contact Center
In this issue of AnswerStat we’re spotlighting the largest independent physician group in Northeast Ohio: Unity Health Network…read more.

Ambulatory Care Nursing Specialty More Valued, More Visible
The American Academy of Ambulatory Care Nursing Annual Conference drew record attendance with focus on evolving roles for nurses in outpatient settingsread more.

The Obesity Epidemic – Part II: Prevention and Treatment, by Traci Haynes, MSN, RN, BA, CEN
Obesity is one of the greatest public health challenges of this century. It affects more than 600 million people worldwide. The United States leads the world in the number of obese…read more.

How Can Nurses Handle and Document Office Patient Phone Calls? By Ravi Raheja
Many physician practices have nurse staff in the office available to take patient phone calls during the day. While office nurses may already have the necessary medical training, doctors often worry about…read more.

Three Ways Telehealth Can Improve Access, Workflow, and Patient Satisfaction, by David Thompson
Consumers are increasingly choosing telehealth encounters over visits to the doctor’s office or the ER. In fact, it’s estimated that by 2020, 78.5 million consumers will be using e-Health applications…read more.

Risk Stratification Necessitates Nursing Coordination, by Gina Tabone
The Dictionary of Modern Medicine defines risk stratification as “the constellation of activities, i.e. lab and clinical testing used to determine a person’s risk for suffering a particular condition and need…read more.

Top Tips for Protecting Patient Documents in Call Centers, by Mia Papanicolaou
Healthcare call centers play a vital role in servicing patients, improving patient-practitioner communication, and leveraging operational efficiencies to contain healthcare costs. The steady digitization of patient records…read more.

Behavioral Analytics: Empower Medical Contact Center Agents to Improve Patient Care, by Joshua Feast
Working in a contact center can be difficult under any circumstances. Medical contact centers in particular require a high level of emotional engagement. Patient calls can often be stressful and emotionally trying experiences…read more.

Ten years ago: Compassion Fatigue, by Craig S. Judd, MA, LLP and Kathlene B. LaCour, MA, LLP
I heard this phrase a couple of months ago. It was in one of those seminar flyers that fill your mailbox. “Compassion Fatigue” caught my eye…read more.

Industry News:


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide. For more information, contact Peter DeHaan via email or call 616-284-1305.

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About Peter DeHaan

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of AnswerStat as well as Connections Magazine, TAS Trader, Medical Call Center News, and Article Weekly.